Customer Migration Lead

Job Description

Senior Customer Onboarding Manager | Migrations | Deel

The Tone:
This is a full-time role at Deel, a global company operating remotely. Deel builds an all-in-one payroll and HR platform designed for global teams, aiming to unlock global opportunities for businesses and individuals. This role is crucial for integrating acquired customers onto the Deel platform, directly impacting customer success and the expansion of Deel’s global infrastructure for the future of work.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote

• Team: Client-facing team
• Mission: Migrate customers from acquired companies onto the Deel platform and operational processes, ensuring their successful transition and adoption.

What You’ll Actually Do
• Project Management: Establish project plans with key deliverable dates, overseeing customer status meetings and reporting.
• Data Migration: Direct and assist with data migrations from acquired company systems to Deel, including data reconciliation and quality assurance.
• Stakeholder Coordination: Manage tasks with dependencies on various internal Deel teams to ensure client deadlines are met.
• Client Enablement: Set up customers for success by becoming a Deel product expert, providing orientation, training, and assisting with client-side change management.
• Customer Advocacy: Problem-solve client issues and proactively advocate for their success, partnering with internal teams like Sales, Support, Operations, Product, and Engineering.

The Must-Haves
• Background: Senior-level experience in Customer Onboarding or Customer Success supporting B2B SaaS products, with a solid understanding of managed payroll concepts.
• Experience: At least 2-5 years in a customer onboarding or success role, including working with large data sets, data transformation techniques, and defining requirements.
• Skills: Managed payroll domain expertise, strong project management abilities, proficiency in data migration and reconciliation, customer relationship building, and clear communication skills.