Customer Experience Service Coordinator

Job Description

Customer Experience Service Coordinator | Aston Carter

The Tone:
This is a contract role at Aston Carter, located in Lake Forest, CA. Aston Carter is a world-class provider of corporate talent solutions, specializing in various professional fields for industry-leading companies globally. In this role, you will be the primary point of contact for customers, playing a crucial part in coordinating all field service activities to ensure the seamless execution of their requests. Your precise management of customer inquiries and proactive communication will be vital to customer satisfaction and efficient service delivery.

The TL;DR
• Role: Contract
• Type: Contract
• Location: Lake Forest, CA (Hybrid)
• Pay: $23 hourly
• Team: Approximately 15 members, structured with 5 team leads overseeing 1–3 direct reports each.
• Mission: Coordinate field service activities and manage customer inquiries to ensure seamless execution of customer requests and maintain clear communication.
• Tech Stack: Microsoft CRM, ERP platforms, Microsoft Office Suite (Word, Excel, Outlook), Navision, Microsoft Dynamics

What You’ll Actually Do
• Coordinate: Serve as the primary customer contact, actively coordinating and managing all field service activities from initiation to completion.
• Manage Inquiries: Accurately intake, log, and meticulously manage customer service inquiries, ensuring thoroughness and precision.
• Provide Quotations: Prepare and deliver timely service estimates or comprehensive job quotations to customers.
• Update Customers: Proactively track the progress of ongoing work orders and provide consistent updates to customers via a portal, phone, or email.
• Utilize Systems: Effectively utilize Microsoft CRM and ERP platforms to organize customer data and streamline service workflows efficiently.
• Generate Reports: Generate and maintain comprehensive reports, demonstrating the ability to handle multiple assignments and adapt to a fast-paced environment.

The Must-Haves
• Background: At least 1 year of professional experience in administration, clerical tasks, or customer support roles.
• Experience: Demonstrated experience in order processing and scheduling.
• Skills: Proficiency and knowledge of ERP or CRM systems, with a preference for Navision, and strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Bonus: Experience with Microsoft Dynamics and CRM systems, proven experience in project coordination and schedule planning, and the ability to effectively handle purchase orders and return merchandise authorizations (RMA).