Customer Account Success Intern

Job Description

Customer Account Success Intern | DNV

The Tone:
This is an in-person internship at DNV, located in Portland, OR or Corvallis, OR, with flexible work schedule and hybrid opportunities. DNV is the independent expert in assurance and risk management, driven by a purpose to safeguard life, property, and the environment. This role is crucial for refining core customer processes, conducting research, and executing customer-related tasks, contributing to how customer success, operations, and go-to-market teams deliver value to customers.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: In-person, Portland, OR or Corvallis, OR

• Team: Within the Customer Success department, collaborating cross-functionally with Sales, Product, and Operations teams.
• Mission: This person refines customer processes, conducts research, and executes customer-related tasks to enhance customer success and deliver value.
• Tech Stack: Excel, MS CoPilot, Microsoft Office, CRM systems (e.g., Salesforce), customer success tools

What You’ll Actually Do
• Process Improvement: Assist in reviewing and refining core Customer Success processes, documenting workflows, playbooks, and best practices.
• Research & Analysis: Conduct research on customer success software tools, industry trends, and gather customer insights from internal systems or feedback.
• Customer Execution: Assist with customer communications, follow-ups, coordination, and support customer meetings by preparing notes, agendas, or summaries.
• System Management: Help manage and update customer information in CRM or other internal systems to maintain accurate records.
• Cross-functional Support: Collaborate with Customer Success, Sales, Product, and Operations teams, and support special projects or initiatives.

The Must-Haves
• Background: Currently pursuing or recently completed a degree in Business, Communications, Marketing, Information Systems, or a related field.
• Experience: Proven ability to conduct research and summarize learnings.
• Skills: Strong written and verbal English communication skills, organized, detail-oriented, eager to learn, and comfortable with basic tools such as Excel, MS CoPilot, or Microsoft Office.
• Bonus: Interest in customer success, account management, or SaaS/technology; familiarity with CRM systems (e.g., Salesforce) or customer success tools; appreciation and interest in learning and applying AI.