CSAM

Job Description

Customer Success Account Manager | Microsoft

The Tone:
This is a full-time role at Microsoft. The company builds and offers a suite of Digital Cloud platforms, products, and services, driving growth and innovation for Small Medium Enterprises and Channel partners globally. This role is crucial for empowering strategic customers to maximize their investment in Microsoft products and services. The Customer Success Account Manager acts as the primary delivery lead, partnering with customers to accelerate their business value through strategic and transformational cloud projects.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Not Specified

• Team: Small Medium Enterprises and Channel (SME&C) sales organization, Customer Success Unit
• Mission: Empower strategic customers to achieve more by accelerating their business value across Digital Cloud platforms through end-to-end post-sales delivery and support orchestration.
• Tech Stack: Azure, Modern Work, Dynamics, ITIL

What You’ll Actually Do
• Customer Relationship Management: Build, coach, and expand foundational relationships with key customer, partner, and internal stakeholders to define business outcomes and align Microsoft strategy with customer business priorities.
• Customer Success Leadership: Lead the strategic execution of program planning, manage stakeholder expectations, and leverage Microsoft delivery methodologies to ensure ongoing customer success and improve operational health.
• Delivery Orchestration & Problem Solving: Proactively identify and mitigate customer blockers by orchestrating delivery resources, managing escalations, and aligning Microsoft technology and services with customer goals and objectives.
• Consumption & Value Realization: Partner with customers to identify opportunities for growth, optimize usage, and drive adoption by addressing actual and potential blockers to consumption and ensuring the completion of identified milestones.
• Technical Relevance & Strategic Alignment: Understand and align Microsoft solutions and technical capabilities (e.g., Azure, Modern Work, Dynamics) to complex customer needs, strengthening Microsoft’s market position and enabling customer digital transformation.

The Must-Haves
• Background: Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field with core domain knowledge in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Experience: A minimum of 4 years in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management, or equivalent experience.
• Skills: Advanced Portuguese language proficiency, strong delivery management capabilities, and broad foundational industry and technical expertise to enable customer success.
• Bonus: Master’s Degree in a related field with 6+ years of relevant experience, 3+ years of work experience within the customer industry, Microsoft or competitor certifications (e.g., Azure, 365), ITIL Foundation, PMI, or Prosci certifications.