Counter Sales Representative

Job Description

Counter Sales Representative | Ferguson

The Tone:
This is a full-time, onsite role at Ferguson, a Fortune 500 company dedicated to being a premier source of quality supplies. Ferguson builds better infrastructure, homes, and businesses by simplifying complex projects for customers. This role is vital for providing direct customer support and ensuring the efficient flow of products, directly contributing to customer success and an organized store environment.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Onsite
• Pay: $24 hourly
• Mission: To provide excellent customer service and maintain an efficient store environment for Ferguson’s clientele.
• Tech Stack: Microsoft Office applications

What You’ll Actually Do
• Customer Guidance: Provide expert advice to customers, guiding them to the best products for their specific needs.
• Order Processing: Process customer orders accurately using the order management system.
• Cash Management: Operate cash registers and adhere to all established cash handling procedures.
• Order Fulfillment: Prepare and stage orders efficiently for customer pick-up.
• Store Operations: Maintain the store’s appearance, uphold merchandising standards, and ensure merchandise is consistently restocked.

The Must-Haves
• Background: No specific degree is required; however, a must-have is the ability to quickly learn new information and skills.
• Experience: General digital literacy, including proficiency in Microsoft Office applications, is required for this role.
• Skills: Essential skills include general math for cash accounting, excellent decision-making, and clear communication.
• Bonus: Preferred qualifications include 0-3 years of customer service experience and a basic understanding of products.