Coordinator- Store Operations – Operational Workload

Job Description

Coordinator – Store Operations (Operational Workload) | American Eagle Outfitters Inc.

The Tone:
This is a full-time role at American Eagle Outfitters Inc., located in Pittsburgh, PA. American Eagle Outfitters Inc. is a retailer focused on apparel and accessories, operating stores that require well-coordinated operational planning and communication. This role is crucial for driving operational excellence by ensuring consistent store execution and enhancing the overall associate experience. The Coordinator supports business priorities and optimizes field execution through continuous process improvement and clear communication.

The TL;DR
• Role: Early Career
• Type: Full Time
• Location: In-person, Pittsburgh, PA

• Team: Reports to Sr. Manager- Store Operations
• Mission: This person solves the challenge of consistent store execution by managing workload planning, communication, and process improvement across various business partners.
• Tech Stack: Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Outlook)

What You’ll Actually Do
• Workload Management: Manage the execution of workload planning initiatives, including the development and distribution of surveys, assessments, testing, and multi-phase rollout communications.
• Calendar Ownership: Own and maintain workload planning calendars for Field Leaders and Store Teams, ensuring key business initiatives and timelines are accurately reflected and communicated.
• Guide Coordination: Coordinate the development and distribution of quarterly workload guides, partnering with cross-functional teams to ensure accuracy, alignment, and timely delivery.
• Cross-functional Collaboration: Collaborate with partners including Store Operations, Field Visual, Marketing, Merchandising, and Field Leadership to ensure workload initiatives are clear, actionable, and aligned with business priorities.
• Testing Support: Coordinate product and promotional testing activities by tracking timelines, collecting field feedback, and supporting the successful execution of pilot and test initiatives.

The Must-Haves
• Background: Bachelor’s degree in Business, Communications, Retail Management, or a related field.
• Experience: Minimum of 2-3 years of experience in retail, corporate retail operations, or project coordination.
• Skills: Strong organizational, time management, and project coordination skills; excellent verbal and written communication skills; strong attention to detail; demonstrated ability to collaborate effectively; strong problem-solving skills and a continuous improvement mindset.