Community Sales Director

Job Description

Community Sales Director | The Arbor Company

The Tone:
This is a full-time role at Opus East Memphis Senior Living, located in Memphis, TN. The Arbor Company is a national leader in senior living, recognized as a Great Place to Work and one of Fortune Magazine’s Best Workplaces in Aging Services. This role involves guiding families through crucial decisions to find compassionate Assisted Living and Memory Care, directly contributing to community occupancy and resident well-being. The Community Sales Director helps both seniors and the company thrive by fostering lasting relationships within the Memphis market.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Memphis, TN
• Pay: $80000 yearly
• Team: Collaborates with the Executive Director and leadership team.
• Mission: Owns growing occupancy by creating meaningful connections with prospective residents, families, and referral partners.
• Tech Stack: CRM systems, Microsoft Office

What You’ll Actually Do
• Sales Leadership: Lead all community sales and marketing efforts to achieve occupancy and revenue goals.
• Relationship Building: Build trusted relationships with prospective residents and their families throughout the decision-making process.
• Business Development: Develop strong referral partnerships with healthcare professionals and generate qualified leads through networking and community outreach.
• Sales Operations: Manage the full sales process from inquiry through move-in using CRM tools and conduct personalized community tours and follow-up communications.
• Strategic Collaboration: Collaborate with the Executive Director and leadership team to support community success and maintain accurate sales metrics and reporting.

The Must-Haves
• Background: Director-level professional with core domain knowledge in senior living sales and marketing leadership.
• Experience: Minimum two years of senior living sales and marketing leadership experience, proven success in external business development, and demonstrated ability to achieve occupancy and sales goals.
• Skills: Excellent presentation, communication, and interpersonal skills; strong organizational and follow-up skills; experience using CRM systems and Microsoft Office.
• Bonus: A compassionate, driven, and customer-focused approach to their work.