Community Relationship Analyst

Job Description

Community Relationship Analyst | Oak Street Health

The Tone:
This is a full-time role at Oak Street Health, a part of CVS Health, focused on building a world of health around every individual by shaping a more connected, convenient, and compassionate health experience. In this role, you will be an integral part of the Outreach team, responsible for engaging Medicare-eligible adults in the community. Your work will be critical in driving new patient growth by building and maintaining relationships with local community leaders and creating opportunities for engagement.

The TL;DR
• Role: Full Time
• Type: Full time
• Location: Varies by market (On-site)
• Pay: $21.10–$40.90 hourly
• Team: Outreach Team
• Mission: Engage Medicare-eligible adults in the community to drive new patient growth by building and maintaining strong community relationships.

What You’ll Actually Do
• Community Development: Research local influencers and partners to identify and expand new channels for patient growth within assigned territories.
• Strategic Outreach: Proactively engage local businesses, senior buildings, and community groups through prospecting and cold calling to generate leads for Medicare-eligible adults.
• Relationship Management: Build and nurture long-term alliances with local leaders and insurance agents, serving as the central point of contact for collaborative initiatives.
• Event Planning & Execution: Develop and manage a 6+ week calendar of engaging community events, coordinating all details to ensure high attendance and effective lead generation.
• Growth Reporting: Maintain regular communication with key stakeholders, reviewing weekly KPIs, initiative statuses, and new center updates to drive and track new patient growth.

The Must-Haves
• Background: Bachelor’s degree or equivalent work experience required, with previous experience in account or community engagement.
• Experience: Comfort with cold calling and prospecting in a business-to-business environment, coupled with the ability to manage multiple projects and accounts simultaneously.
• Skills: Strong public speaking, written, and verbal communication skills; a unique ability to adapt and overcome external relationship issues for positive outcomes; comfort with daily accountability on key metrics.
• Bonus: Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).