Community Recreation Program Assistant

Job Description

Community Recreation Program Assistant | Commander, Navy Installations Command (MWR)

The Tone:
This is a role supporting the Morale, Welfare, and Recreation (MWR) Community Recreation program at Commander, Navy Installations Command. The MWR program is dedicated to enhancing the quality of life for military personnel, their families, and other authorized patrons through diverse recreational activities and services. This position is vital for the successful planning, execution, and administration of these community programs, directly contributing to the well-being and morale of the naval community.

The TL;DR
• Role: Full Time
• Location: In-person, Newport News, VA

• Mission: Ensuring the successful planning, execution, and administration of a wide range of recreational activities and services for the community.
• Tech Stack: Point of Sales (POS) systems, computer systems, Net Near You

What You’ll Actually Do
• Customer Service: Provide exceptional customer service, information, and support for all Community Recreation programs, verifying patron eligibility and offering detailed activity schedules.
• Financial Operations: Accurately collect fees for ticket sales, retail items, rentals, and programs using POS systems, while maintaining accountability for daily sales transactions and completing daily activity reports.
• Program & Event Coordination: Assist in the planning, coordination, publicizing, marketing, and execution of diverse community-wide events, workshops, clinics, trips, and outings.
• Inventory & Equipment Management: Conduct regular inventory checks of equipment, retail goods, and supplies, managing the check-in and check-out process for rental items, and ensuring proper maintenance.
• Outreach & Partnerships: Seek opportunities to promote MWR facilities and events through outreach initiatives on base, developing working partnerships with both on-base and off-base organizations.

The Must-Haves
• Background: Early career professional with experience related to customer service and/or recreation activity-based functions.
• Experience: Proven ability to organize, plan, and administer special events and entertainment activities, coupled with knowledge of the Navy MWR mission and its scope of Community Recreation activities.
• Skills: Strong customer service skills; ability to work independently, make sound decisions, and communicate effectively orally and in writing; ability to maintain accurate records and compile data; proficiency with computers and general office procedures; and the ability to obtain a valid state driver’s license, C.A.R.E training, Emergency First Responder (EFR) or CPR First Aid certification, and Food Handler certification within 90 days of employment.