Communications, Emerging Talent Intern

Job Description

Communications, Emerging Talent Intern | Metro North Railroads

The Tone:
This is an internship at Metro North Railroads, located in New York, NY. Metro-North Railroad is dedicated to providing safe and reliable service across its operations. This role is crucial for supporting both internal and external communications, ensuring the smooth, safe, and efficient functioning of the railroad by enhancing accessibility to key information for customers and employees alike.

The TL;DR
• Role: Internship
• Location: New York, NY (On-site)
• Pay: $21 hourly
• Team: Department of OSOR (Operations Support & Organizational Resiliency), Metro North Railroads, focused on ensuring smooth, safe, and efficient operations through internal and external communications.
• Mission: Support strategic communication initiatives that highlight Metro-North as an appealing workplace and improve overall communication accessibility for both customers and employees.
• Tech Stack: Microsoft Office Suite, Photoshop, Canva, Video Editing, social media platforms, digital communication tools

What You’ll Actually Do
• Customer Communications Oversight: Oversee customer-facing communication channels, including social media content, web pages, public address announcements, and email notifications, managed by MTA HQ.
• Content Creation & Distribution: Produce the weekly employee newsletter, the quarterly customer-facing newsletter, and manage the creation and distribution of digital screen content.
• Strategic Project Support: Provide assistance for strategic projects such as fare policy updates, fare evasion initiatives, and agency policy communications.
• Internal Stakeholder Engagement: Collaborate with internal departments to highlight accomplishments, milestones, and successes, and assist with communicating challenges or operational hurdles.
• Digital Platform Management & Employee Content: Update and maintain the employee intranet, develop content for various social media channels, and assist with broader employee communications.

The Must-Haves
• Background: Currently matriculated in a graduate program with a minimum 2.8 GPA, preferably majoring in Communications, Public Relations, Journalism, Marketing, Media Studies, Graphic Design, or Web Design/Development.
• Experience: Familiarity with social media platforms and digital communication tools, alongside basic graphic design and multimedia skills, including Photoshop, Canva, and video editing.
• Skills: Proficiency in Microsoft Office Suite, strong organizational, presentation, time-management, problem-solving, and decision-making abilities, a keen eye for detail, project management, research skills, adherence to deadlines, and the ability to work independently while being an active team player and maintaining confidentiality.