College Aide

Job Description

About Company:

Lensa is a career site that helps job seekers find jobs in the US. It is not a staffing firm or agency, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for City of New York.

Job Description:

The City of New York is hiring a College Aide for the NYC Department of Consumer and Worker Protection (DCWP) to support the agency’s Information Technology team (DoTSS). This is a part-time role designed for college students pursuing relevant fields of study. The College Aide will gain IT experience assisting the IT Operations team with tasks related to:

• Mobile Device Management (MDM) platform updating and device enrollment
• Agency inventory and asset tracking
• Helpdesk support

Responsibilities include (but are not limited to):

• Wireless Support:
• Enrolling mobile devices in MDM (iPhones, iPads, Laptops)
• Configuring and Adding Mobile Printers to iPads
• Relinquishing mobile devices
• Troubleshooting mobile devices
• Upgrading agency iPhones/iPads and performing software updates
• Technical Support:
• Identifying hardware and software solutions
• PC/Laptops Software and Hardware Installations and Configurations
• Image Creation and Deployment – PCs and Laptops
• Troubleshooting technical issues on IT Assets
• Inventory taking
• Providing support over the phone and in person
• AD and E-mail account creations, modifications, etc.
• Customer Service:
• Explaining technical concepts to staff in easy-to-understand terms
• Listening to staff to understand and properly address the root of their problem
• Talking DCWP staff through a series of actions to resolve a problem
• Following up with DCWP staff to ensure the problem is resolved
• Maintaining a professional, friendly demeanor

Qualifications:

• For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
• For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
• For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

Special Note:

• Maximum tenure for all Assignment Levels in the title of College Aide is 6 years.
• No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information:

The City of New York is an inclusive equal opportunity employer.

Salary:

• Min: $17.00
• Max: $19.00