Coherent Sales & Technical Support Intern

Job Description

Coherent Sales & Technical Support Intern | Coherent Corp.

The Tone:
This is a 10–14 week summer or semester internship at Coherent Corp., located onsite in Saxonburg, PA. Coherent is a globally recognized leader in lasers, engineered materials, and networking components, operating as a vertically integrated manufacturing company. The company is dedicated to developing innovative products for diversified applications across industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. This internship provides a valuable opportunity to gain hands-on experience and contribute directly to critical sales, marketing, and technical support functions, helping to ensure the accuracy of product information, facilitate effective customer interactions, and support operational efficiencies. Coherent offers a comprehensive career development platform within an environment that challenges employees and rewards excellence, fostering a culture built on core values of Integrity, Collaboration, Accountability, Respect, and Enthusiasm (ICARE).

The TL;DR
• Role: Internship
• Type: 10–14 week summer or semester internship
• Location: In-person, Saxonburg, PA

• Mission: Support sales, marketing, and technical operations by analyzing data, maintaining accurate product documentation, managing customer inquiries, and improving information flow for a leading technology company.
• Tech Stack: Microsoft Excel, CRM systems (like Salesforce or Oracle), AI Tools

What You’ll Actually Do
• Data Analysis: Analyze raw data derived from internal databases to inform and support sales and marketing strategies, contributing to data-driven decision-making.
• Documentation Management: Organize, update, and meticulously maintain product specifications, datasheets, and parameter tables across various digital platforms, ensuring information is current and accessible.
• Customer Support: Assist in the management of customer inquiries, providing support for both pre-sale and post-sale activities, and accurately documenting all communication for tracking and reference.
• Information Accuracy: Collaborate closely with engineering and product management teams to verify and ensure the accuracy of all product-related information, maintaining high standards of data integrity.
• Sales Operations: Provide essential support to sales operations, which may include tasks such as CRM system management, identification of potential leads, or assisting with the execution of email marketing campaigns.

The Must-Haves
• Background: Currently pursuing a bachelor’s degree in a relevant field such as Business, Marketing, Engineering, or Physics, typically in the 3rd or 4th year of study. This role is designed for students seeking practical experience in a technical domain.
• Skills: Demonstrated strong proficiency in Microsoft Excel, specifically for advanced data manipulation tasks and analysis. Possesses exceptional attention to detail, crucial for maintaining accurate product information. Exhibits excellent verbal and written communication skills for effective customer and team interactions. Must be highly motivated, capable of working independently, and eager to learn in a technical environment.
• Bonus: Familiarity with CRM systems, such as Salesforce or Oracle, is considered a valuable advantage. Prior experience working with AI Tools is also a beneficial qualification for this role.