Client Success Associate

Job Description

Client Success Associate | seoClarity

The Tone:
This is a full-time, hybrid role at seoClarity, located in Chicago, IL. seoClarity is a technology leader in SEO marketing analytics, providing a platform and services that help global brands optimize website content to improve online visibility and connect with customers. This role is crucial for an early career professional eager to support enterprise-level client relationships, manage onboarding initiatives, and drive platform adoption strategies. Through this position, individuals will build expertise across customer success, SaaS technology, digital marketing, analytics, and enterprise SEO consulting within a growing organization.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid – Chicago, IL
• Pay: $50000–$55000 yearly
• Mission: Develop into a trusted partner supporting enterprise-level client relationships, onboarding initiatives, and platform adoption strategies.
• Tech Stack: Microsoft Office, seoClarity’s platform

What You’ll Actually Do
• Train: Participate in hands-on onboarding, training, and mentorship programs to build expertise across the seoClarity platform, services, and operational processes within an enterprise client environment.
• Collaborate: Shadow and work alongside teams including Client Success, Technical Services, Product, Marketing, Sales, and Value Enablement to understand the full enterprise client lifecycle and broader SaaS business operations.
• Support: Assist with onboarding initiatives and platform adoption efforts by helping with client communication, documentation, follow-up items, and reporting preparation.
• Engage: Build and maintain strong professional relationships with both internal teams and client stakeholders through responsive, organized, and proactive communication.
• Document: Assist with preparing client-facing materials, meeting recaps, reporting insights, and ongoing account documentation to ensure consistent and successful client engagement.

The Must-Haves
• Background: Entry-Level professional eager to build expertise across customer success, SaaS technology, digital marketing, analytics, and enterprise SEO consulting.
• Experience: At least one year of experience in a client-facing professional environment such as Client Success, Customer Success, Account Management, Client Services, Customer Support, or SaaS is strongly preferred, along with experience presenting information.
• Skills: Strong analytical mindset, excellent verbal and written communication skills, strong organizational and time management abilities, proficiency in Microsoft Office, and strong problem-solving skills with attention to detail.
• Bonus: Demonstrated curiosity, coachability, accountability, enthusiasm for continuous learning, and comfort operating in collaborative, client-facing, and cross-functional business environments.