Client Services Manager

Job Description

Client Services Manager | International Business Administrators

The Tone:
This is a full-time, on-site role at International Business Administrators, located in Bay Shore, NY. The company operates as a dedicated business services organization, committed to helping a diverse range of clients streamline their operations, improve efficiency, and enhance overall performance through tailored administrative and client support solutions. This critical role is responsible for directly managing client relationships, ensuring a consistently high level of satisfaction, and serving as a reliable and professional point of contact to support long-term client success within an environment that values accountability, clear communication, and strong relationship management.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Bay Shore, NY
• Mission: Act as the primary point of contact for clients, ensuring their satisfaction and the efficient delivery of tailored administrative and client support solutions.
• Tech Stack: standard office software, business systems, CRM, account management tools

What You’ll Actually Do
• Client Relationship Management: Manage and nurture day-to-day client relationships, serving as the primary point of contact for assigned accounts to proactively ensure and maintain a high level of client satisfaction.
• Service Delivery Oversight: Oversee the complete cycle of service delivery, diligently responding to all client inquiries, efficiently resolving any issues that arise, and coordinating with internal teams to consistently meet service expectations and crucial deadlines.
• Performance Monitoring & Reporting: Continuously monitor key client performance metrics, accurately prepare detailed status reports, and strategically identify opportunities to refine existing processes or expand valuable services to meet evolving client needs.
• Operational Coordination: Work collaboratively with internal teams to ensure seamless coordination, effective issue resolution, and a unified approach to service delivery that supports the overall client relationship.
• Onboarding & Documentation: Support the smooth onboarding process for new clients, meticulously maintaining accurate and up-to-date documentation, and consistently representing International Business Administrators in a professional and collaborative manner.

The Must-Haves
• Background: Possess an Associate or bachelor’s degree in Business, Communications, or a related field, or demonstrate equivalent professional experience that provides a solid foundation for client service.
• Experience: Hold relevant experience in client account management, operations, or business administration, specifically within a service-driven environment, complemented by strong organizational and time-management abilities crucial for handling multiple clients, priorities, and deadlines in an on-site setting.
• Skills: Exhibit strong client-focused skills, including proven expertise in Client Services and Customer Service with a track record of supporting ongoing client needs, the ability to proactively drive Customer Satisfaction through effective relationship management, solid Analytical Skills for interpreting data and recommending improvements, and clear professional Communication skills (written and verbal) for all interactions.
• Bonus: Experience with CRM or account management tools is considered beneficial for this role.