CDD/KYC Lead – AML Compliance

Job Description

Senior Manager, Customer Due Diligence | China CITIC Bank International

The Tone:
This is a full-time role at China CITIC Bank International, located in Hong Kong, China. The bank operates as a prominent financial institution, offering a comprehensive range of banking services to its diverse client base. This Senior Manager position plays a critical role in upholding the bank’s commitment to robust regulatory compliance and effectively combating financial crime. By overseeing stringent Customer Due Diligence processes, this role ensures the integrity of client relationships and adherence to Anti-Money Laundering and Counter-Terrorist Financing standards.

The TL;DR
• Role: Full Time
• Location: In-person, Hong Kong, China
• Team: Reports to a Team Head/Line Manager, leading and coaching a team of CDD makers and junior staff.
• Mission: To lead and ensure the completeness, quality, and compliance of Customer Due Diligence and AML/CTF reviews to maintain regulatory adherence and operational excellence.

What You’ll Actually Do
• Manage CDD Processes: Oversee and follow up on the comprehensive collection of detailed customer information and essential supporting documentation required for the thorough completion of CDD reviews and trigger event reviews.
• Team Leadership & Development: Support the line manager by actively leading, coaching, and motivating a dedicated team responsible for accurately completing CDD profiles for periodic and triggered reviews, and provide training to junior staff.
• Quality Assurance & Compliance: Conduct rigorous checks on the completeness and overall quality of all review documents submitted by CDD makers, and perform critical reviews of Name Screening and potential Sanctions breaches under the Bank’s AML/CTF program.
• Escalation Resolution: Serve as a key liaison with Business Units and directly with customers to proficiently handle and resolve escalated cases from makers, ensuring high customer satisfaction and comprehensive case completeness.
• Operational Excellence: Support the team head in driving continuous improvement initiatives aimed at enhancing operational excellence, streamlining and simplifying processes, increasing productivity, and elevating overall quality within the CDD function.

The Must-Haves
• Background: University degree in a related discipline or other relevant qualifications.
• Experience: Minimum 5 years of CDD/KYC related experience in banking, including practical experience in handling CDD reviews for both personal and corporate customers.
• Skills: Strong analytical thinking, effective interpersonal communication, and good command of written and spoken English and Chinese (including Putonghua).
• Bonus: Holder of an Associate AML Professional (AAMLP) Certificate under the HKMA ECF on AML/CFT.