Business Operations Management Intern

Job Description

About Crothall Healthcare

Crothall Healthcare is a Compass One Company specializing in providing high-quality, innovative, and responsive support services exclusively to the healthcare industry. They are the market share leader in Environmental Services (EVS), serving many of the top 100 hospitals across their over 2,000 healthcare service teams in 47 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania for 8 consecutive years and as a Becker’s Top 150 Places to Work for 4 consecutive years.

As a division of Compass Group USA, Crothall has more than 26,000 team members. Their EVS division is CIMS and CIMS-GB certified by the ISSA since 2009, and their HTS division is ISO 13485 certified since 2019. Their core services include:

• Environmental Services
• Patient Transportation
• Facilities Management
• Healthcare Technology Solutions
• Laundry and Linen Services
• Ambulatory
• Sterile Processing

Crothall Healthcare Support Services Intern Job Description

This internship offers a challenging and rewarding experience, allowing for continued career growth. Interns will work closely with leaders in either the Environmental Services or Patient Transportation group at their assigned location, developing the skills and competencies necessary to succeed in the world of healthcare support services.

As an intern, you will have the opportunity to:

• Perform/assist in a variety of duties including safe and efficient patient transport between hospital rooms and buildings, maintaining overall hospital cleanliness, managing, scheduling, and training frontline team members, managing vendor relations, and contributing to patient experience efforts.
• Ensure patient satisfaction and positive public relations through the safe and efficient use of resources.
• Gain hands-on experience in a real-world setting, providing a strong foundation for a career in Support Services.

Learning Objectives:

• Demonstrate awareness, understanding, and skills necessary to work in a diverse environment.
• Gain experience learning, observing, and practicing a variety of aspects of the Patient Transportation world.

Job Responsibilities (May include any or all):

• Execute operational standards
• Participate in department safety and maintain a safe work environment at all times
• Respond to concerns and requests with urgency and take necessary corrective action when needed
• Ensure the integrity of security at the facility is maintained at all times
• Take a proactive approach to identify and correct facility quality assurance concerns; timely follow-up is required
• Bring creativity and innovation to the Crothall Healthcare program
• Ensure staff receive proper orientation, initial, and ongoing training
• Provide and monitor individual guidance and motivation to associates to enable them to perform to their fullest potential
• Handle special requests or projects as assigned

Job Qualifications:

• Currently enrolled college/university junior or senior
• Ability to communicate effectively in written formal and oral presentations, from hourly staff to Director level
• Ability to maintain organization and establish priorities in a fast-paced environment
• Possess excellent customer service skills
• Experience with Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook
• An interest in pursuing a career with Crothall Healthcare and interest in joining their Accelerated Manager Program after college graduation is preferred

Benefits:

• Competitive hourly rate
• Acquire hands-on experience with an energetic and collaborative team
• Apply knowledge learned in the classroom
• Gain invaluable corporate work experience
• Broaden career experience through job shadowing key team members
• Get a foot in the door for future opportunities and build valuable networking contacts