Business Office Manager – Skilled Nursing Facility

Job Description

Business Office Manager | Excelcare at Egg Harbor

The Tone:
This is a key management role at Excelcare at Egg Harbor, a skilled nursing facility located in Egg Harbor Township, NJ. The company is dedicated to providing comprehensive care to its residents. This position is vital for overseeing the entire scope of financial and business operations, from billing and collections to ensuring compliance with healthcare regulations. The Business Office Manager plays a critical part in maintaining the financial health of the facility and supporting seamless resident care through accurate administrative processes.

The TL;DR
• Role: Business Office Manager
• Location: In-person, Egg Harbor, NJ
• Mission: Oversee the daily financial and business office operations within our skilled nursing facility.
• Tech Stack: PointClickCare (PCC)

What You’ll Actually Do
• Operations: Oversee business office operations, including billing, accounts receivable, collections, and financial reporting.
• Revenue Cycle: Manage the revenue cycle process from admission through final account resolution.
• Data Management: Ensure accurate census management, payer information, and insurance authorizations.
• Case Coordination: Coordinate case management activities for skilled residents, including insurance reviews, continued stay authorizations, and appeals.
• Financial Support: Assist residents and families with Medicaid applications and monitor pending eligibility cases.

The Must-Haves
• Background: Manager level; Requires a strong understanding of healthcare billing, reimbursement, case management, collections, and Medicaid processes, specifically within the context of a skilled nursing facility.
• Experience: Minimum of 1 year of Business Office Management experience in a skilled nursing facility (SNF).
• Skills: Demonstrated knowledge of Medicare, Medicaid, Managed Care, Commercial Insurance, and Private Pay billing requirements; Proven experience with accounts receivable, collections, and healthcare reimbursement processes; Exhibits strong organizational, communication, and problem-solving skills essential for managing complex financial operations.
• Bonus: Experience with PointClickCare (PCC) or similar electronic medical record and billing systems; Experience with resident trust accounts and Medicaid processes.