Business Intelligence Specialist – Operations – Operations Management

Job Description

Research Operations Specialist | AlixPartners

The Tone:
AlixPartners is an organization that solves the most complex and critical challenges for companies, their people, and communities, moving quickly from analysis to action to create lasting value. This full-time role for a Research Operations Specialist is located in Dallas, TX or Southfield, MI, operating under a hybrid work model. This specialist will play a central role in managing various operational processes within the Business Intelligence Center, driving the success of the function and ensuring a seamless service for internal clients. It’s a key position that helps evolve the team’s culture and maintains efficient, compliant operations.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Dallas, TX or Southfield, MI

• Team: Reports to a Business Intelligence Senior Specialist within the Business Intelligence Center.
• Mission: Owns the development and execution of operational processes to drive the success and culture of the Business Intelligence Center, ensuring seamless service to internal clients and the team.
• Tech Stack: SharePoint (AlixHub), External client portals (Gartner, Dow Jones, BvD, LexisNexis), Concur, Ironclad/Spring, Teams, ServiceNow (BIC Request/KnowledgeBase), Vault

What You’ll Actually Do
• Administer: Administer global Business Intelligence Center research contracts, including evaluating renewal needs, reviewing usage, onboarding/offboarding users, and allocating invoice costs.
• Facilitate: Aid colleagues in implementing new research resources by guiding them through the business case process, covering budgets, approvals, demos, and procurement.
• Manage: Serve as a key relationship manager for Business Intelligence Center research and information providers, handling day-to-day interactions, negotiations, business reviews, and user training.
• Optimize: Maintain and continuously improve core operational processes that support the effective day-to-day functioning of the Business Intelligence Center.
• Document: Coordinate monthly team meetings and communications, administer onboarding for new team members, and maintain Business Intelligence Center policies, procedures, and internal documentation.

The Must-Haves
• Background: Bachelor’s degree highly preferred, with work experience considered in lieu of a degree; core domain knowledge in business intelligence operations.
• Experience: Minimum one (1) year of relevant experience, preferably within a professional services environment.
• Skills: Ability to connect day-to-day activities to broader business objectives and prioritize effectively; effective communication skills, both verbal and written in English, for collaboration and clear messaging; ability to work independently to deliver accurate, timely work with professionalism and high attention to detail; excellent time management and organizational skills, adapting to changing needs with minimum guidance; strong customer service mindset with the ability to collaborate across teams and seniority levels.
• Bonus: Proficiency in various internal and external tools and platforms, including SharePoint (AlixHub), external client portals (Gartner, Dow Jones, BvD, LexisNexis), Concur, Ironclad/Spring, Teams, ServiceNow, and Vault; comfort leveraging firm-approved AI tools and technology to support day-to-day work efficiencies and enhance productivity.