Business Executive Intern – Client Development

Job Description

Business Development Intern | WOW Brand

The Tone:
This is a flexible full-time or part-time internship with WOW Brand. We are recognized as the nation’s leading payment processing system and the *only* one that charges 0% fees to merchants, a unique value proposition that has allowed us to serve thousands of businesses. Our commitment to innovative growth solutions led to our ranking No. 64 on the Inc. 5000 list with $51M in annual revenue in 2017. Furthermore, we maintain an A+ rating from the BBB with 100% customer satisfaction and were named among the top 50 most trusted companies in America by ABC News. This role is instrumental in cultivating and maintaining strong relationships with our clients, ensuring their satisfaction, addressing their payment processing needs, and contributing to the sustained growth that has defined our company. Joining our diverse team offers significant opportunities for career advancement, entrepreneurial skill development, and experience in marketing and business management within a highly trusted organization.

The TL;DR
• Role: Internship / Early Career
• Type: Full-time, Part-time
• Mission: This role is responsible for establishing and nurturing client relationships, ensuring high customer satisfaction, and proactively identifying and addressing their payment processing needs through our 0% fee system.
• Tech Stack: Word processing, spreadsheet, and database tools

What You’ll Actually Do
• Client Acquisition: Build and nurture relationships with new customers to expand our merchant base and introduce them to our 0% fee payment processing system.
• Client Retention: Maintain and expand connections with existing clients, fostering long-term partnerships and ensuring their continued satisfaction with our services.
• Service Excellence: Enhance customer satisfaction by delivering excellent service, proactively addressing concerns, and following up as needed to resolve issues comprehensively.
• Needs Assessment: Understand current and anticipate future client requirements, meeting with them to assess specific needs and offer appropriate solutions and recommendations from our suite of innovative growth tools.
• Product Knowledge: Stay updated on current products and services while continuously learning about new offerings, ensuring the ability to provide informed advice and support to clients.

The Must-Haves
• Background: We are looking for a student with foundational knowledge in sales and industry standards, demonstrating a naturally confident and approachable personality. This individual will be prepared to engage directly with clients.
• Experience: Candidates must bring 1+ years of proven sales experience and 1+ years of experience within a relevant industry, indicating familiarity with market dynamics and client expectations.
• Skills: Strong verbal and written communication skills are essential for clear client interactions. Excellent interpersonal skills are required to build and maintain rapport. Proficiency in word processing, spreadsheet, and database tools is necessary for efficient client management and reporting.
• Self-Starter: The ability to work independently as a highly organized and detail-oriented self-starter is critical for success in this role.