Billing Manager

Job Description

Supv, Patient Success | Natera

The Tone:
This is a full-time role at Natera, located remotely in the United States. Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. This essential function leads efforts to collect payments for services from patients and provides internal Natera team support, contributing to the company’s mission of making personalized genetic testing and diagnostics part of the standard of care to protect health.

The TL;DR
• Role: Full Time
• Location: Remote, United States
• Pay: $67000–$83700 yearly
• Team: Manages a team of Patient Success Specialists
• Mission: Leads efforts to collect payments for services from patients and provides internal Natera team support.
• Tech Stack: Xifin, AMD, LIMS, Microsoft Office (Word, Excel)

What You’ll Actually Do
• Lead and supervise a team of Patient Success Specialists, ensuring daily operational excellence and exceeding all performance KPIs and metrics.
• Implement and monitor quality assurance processes for all patient communications, including inbound/outbound calls, emails, and faxes, providing regular feedback to the team.
• Manage staff scheduling and coverage for employee vacations and sick calls, providing backup for scheduling as needed.
• Oversee the entire billing process, from initial insurance verification to final collection, in collaboration with various sub-teams.
• Serve as the primary escalation point for patient concerns and complaints, assisting staff with policy enforcement and promoting a positive working environment.

The Must-Haves
• Background: Bachelor’s degree or equivalent in Healthcare, Marketing, or a Business-related field, with a focus on healthcare billing strategy and patient success.
• Experience: 5+ years of healthcare experience, specifically with insurance claims submission and management.
• Skills: Thorough knowledge of the healthcare reimbursement environment (government and private payers), including coverage, coding, and payment; understanding of insurance billing practices; demonstrated ability to use analytics to develop, analyze payments, and diagnose issues; strong verbal and written communication skills; strong computer skills.
• Bonus: Experience with Xifin, AMD, and LIMS platforms; training in business administration, accountancy, sales, marketing, or computer sciences; ability to perform simple analysis and discuss with upper management; strong interpersonal and organizational skills with attention to detail; knowledge of payer eligibility and benefits; healthcare research and analysis skills.