Banking Adviser, Greymouth

Job Description

Banking Adviser, Greymouth | Westpac

The Tone:
This is a full-time, permanent role at Westpac, located in Greymouth. Westpac is dedicated to creating better futures together for the people, customers, and communities of New Zealand, valuing unique individuals and fostering an environment where talent thrives. This Banking Adviser role is pivotal in transforming routine banking tasks into genuinely positive experiences, empowering customers with financial confidence and control, and contributing to Westpac’s local community presence.

The TL;DR
• Role: Full Time
• Type: Permanent position
• Location: In-person, Greymouth, New Zealand
• Mission: This role aims to simplify and empower customers’ financial lives by providing trusted guidance and creating memorable banking experiences daily.

What You’ll Actually Do
• Customer Engagement: Transform routine banking tasks into positive experiences by assisting new customers and guiding business owners.
• Financial Confidence: Proactively identify and address customers’ unspoken needs to enhance their financial confidence and control.
• Relationship Management: Deepen relationships with existing customers and welcome new customers into the Westpac community.
• Digital Advocacy: Champion digital banking solutions and coach customers in using various tools and technology.
• Community Contribution: Actively contribute to Westpac’s growth and presence in the local neighbourhood through steady, trusted guidance across services.

The Must-Haves
• Background: Professional with a strong affinity for people, adept at tackling challenges, and committed to community involvement.
• Experience: 2+ years of experience in a customer-focused role, with proven ability to engage in conversations and achieve outcomes for customers and the business.
• Skills: Confident, engaging communication skills for rapidly building trust; proven problem-solving and aptitude for uncovering customer needs; digital confidence for coaching customers; strong organisational skills and attention to detail; commitment to ethical decision-making.
• Bonus: Strong knowledge of banking products, services, and regulatory requirements.