Job Description

Banking Adviser, Greymouth

Location: MacKay Street | Māwhera, Greymouth

Job Type: Full time, Permanent position

Working Hours: Monday to Friday

Applications Close: 26 March 2026

Mō Te Tūranga – About The Role

As a Banking Adviser, you will be the friendly and approachable face of Westpac, transforming routine banking tasks into genuinely positive experiences for customers. Your primary goal is to create memorable “wow” moments daily, whether you are assisting new customers in opening their first account, guiding small business owners through significant financial decisions, or proactively identifying and addressing customers’ unspoken needs to enhance their financial confidence and control.

This role requires a blend of curiosity, warmth, and sharp listening skills to effectively match customers with the most suitable products, tools, and advice, thereby simplifying and empowering their financial lives.

You will excel in this position if you possess a strong affinity for people, enjoy tackling challenges, and are committed to being an active part of the community. Key responsibilities include:

• Championing digital banking solutions.
• Deepening relationships with existing customers.
• Welcoming new customers into the Westpac whānau.
• Contributing to Westpac’s growth and presence in the local neighbourhood.
• Providing steady, trusted guidance across a range of services, including everyday banking, KiwiSaver, and insurance.
• Actively contributing to Westpac’s mission to be truly customer-obsessed.

This role is ideal for individuals who are energised by meaningful conversations, enjoy fast-paced environments, and are driven by the opportunity to make a real difference in people’s financial journeys.

Nā tāu rourou – What you’ll bring?

This is an excellent opportunity to embark on or advance your career in the banking sector. We are seeking an individual with energy, empathy, and a genuine passion for helping others. Whether you are a recent graduate or looking for a new challenge, your ability to engage in great conversations, confidence with technology, and motivation to achieve strong outcomes for both customers and the business are key.

Successful candidates will be organised, adaptable, and eager to grow their career in an environment that values new ideas and celebrates success.

Essential Requirements:

• 2+ years’ experience in a customer-focused role.
• Confident, engaging communication skills and the ability to build trust rapidly.
• Proven problem-solving skills and an aptitude for uncovering customer needs.
• Digital confidence, with the capability to coach customers in using various tools and technology.
• Strong organisational skills, attention to detail, and a commitment to ethical decision-making.

Desired (but not essential) Requirement:

• Strong knowledge of banking products, services, and regulatory requirements.

Westpac Hei Wāhi Mahi | Working at Westpac

Benefits

Beyond being part of a supportive team, Westpac offers a comprehensive benefits package designed to support your professional and personal well-being:

• Annual Leave: 4 weeks standard holiday + 5 additional days of wellbeing leave.
• Additional Purchased Leave: Options to purchase up to 4 additional weeks of leave per year.
• Financial Benefits: Attractive banking benefits, insurance discounts, and a superannuation scheme.
• Career Growth: Strong emphasis on internal capability development, with programmes recognising star performers.
• Parental Support: Generous parental leave policies and a top-up to government-paid parental leave.
• Family Support: School holiday subsidy to help balance work and family responsibilities.
• Community Engagement: Opportunities to participate in environmental and community care programmes.

Ko mātou tēnei | Our Organisation

At Westpac, our mission is to Create Better Futures Together for the people, customers, and communities of New Zealand. For over 160 years, we have been driven by this purpose, valuing and celebrating the unique individuals who contribute to our success.

We are dedicated to fostering an environment where talent is nurtured, passions are ignited, and ambitions of all sizes can thrive. We believe in being brave challengers, celebrating our differences, and relentlessly advocating for our customers. When we care deeply and do our best for our people, they, in turn, do their best for our customers.

Tono mai ināianei! | Apply Now!

To apply, please submit your CV and Cover Letter.

Westpac New Zealand embraces the diverse cultures and backgrounds of Aotearoa. We are committed to building a team rich in ability, empowered to reach its full potential, and reflective of the communities we serve. We strongly encourage applications from all walks of life, including individuals who are neurodiverse, have chronic health conditions, or disabilities. Your attitude and passion are as crucial to us as your experience, qualifications, and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater