B2B Operations Manager

Job Description

B2B Operations Manager | makesy

The Tone:
This is a full-time, on-site role at makesy, located in Haltom City, TX. makesy is a growing manufacturing and consumer products company, building recognizable brands from the ground up. This position is critical for connecting what B2B customers need with what the production floor delivers, ensuring smooth order fulfillment and compliance. It is ideal for someone highly organized and detail-obsessed, who enjoys solving logistics puzzles and takes pride in getting the small details right.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Haltom City, TX

• Team: Sits at the intersection of sales, production, and customer fulfillment.
• Mission: Own the day-to-day coordination of B2B customer orders, samples, and vendor compliance requirements to ensure accurate and timely fulfillment.
• Tech Stack: NetSuite, Microsoft Office / Google Workspace

What You’ll Actually Do
• Coordinate B2B Customer Needs: Work closely with the sales team to understand specific customer expectations, product specifications, and deliverables for each B2B account.
• Manage Sample & Order Shipments: Oversee the physical review, quality control, and internal approval of samples, then coordinate their shipment along with outbound freight for B2B customer orders, including scheduling pickups, tracking, and troubleshooting carrier issues.
• Maintain System Records: Accurately enter all sample orders and purchase orders into NetSuite, and process item fulfillments as orders ship, ensuring all related documentation is current.
• Ensure Vendor Compliance & Project Oversight: Develop deep familiarity with customer vendor compliance manuals and routing guides to prevent chargebacks, while project managing B2B orders from entry to fulfillment, tracking status, and communicating updates.
• Collaborate with Internal Teams: Coordinate internally with Supply Chain for required materials and with Production to confirm shipment deadlines, ensuring all necessary resources are aligned for order completion.

The Must-Haves
• Background: Professional experience in B2B account coordination, order/project management, or logistics.
• Experience: 1–3+ years of relevant experience, ideally within a manufacturing, CPG, or retail/wholesale environment.
• Skills: Exceptional organization and follow-through, comfort with hands-on detail-heavy tasks, strong written and verbal communication skills, and the ability to juggle multiple accounts and shifting priorities.
• Bonus: Understanding of retailer expectations and vendor compliance requirements, or a strong aptitude to learn them quickly; experience with NetSuite.