Associate – Transaction Banking Implementation

Job Description

Associate, Implementation and Client Service, Transaction Banking Office for Asia | Mitsubishi UFJ Financial Group

The Tone:
This is a full-time Associate role at Mitsubishi UFJ Financial Group, located in Hong Kong. MUFG is a leading global financial group dedicated to serving clients and communities worldwide through its 150,000 colleagues. This position plays a pivotal role in ensuring seamless implementation and ongoing service for corporate clients using transaction banking solutions. The successful candidate will contribute to a collaborative environment focused on operational excellence and outstanding client experiences.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person Hong Kong(Hong Kong Island)

• Team: Transaction Banking Implementation and Client Service team, Hong Kong.
• Mission: Ensure corporate clients receive seamless access to and support for transaction banking solutions tailored to their needs.
• Tech Stack: e-banking platforms, host-to-host connectivity solutions, payment file formats, Microsoft Office applications.

What You’ll Actually Do
• Coordinate client onboarding and implementation: Manage the end-to-end process from documentation to go-live for transaction banking solutions.
• Provide client support and guidance: Offer expert demonstrations of e-banking platforms and deliver post-implementation assistance.
• Resolve client inquiries: Address daily client questions, service incidents, and transaction requests promptly via various channels.
• Facilitate cross-functional collaboration: Work with Sales, Operations, Technology, and regional teams to resolve client issues and communicate updates.
• Maintain project and communication records: Document implementation plans, status, testing results, and all client interactions for transparency and accountability.

The Must-Haves
• Background: Minimum Bachelor’s degree in Business Administration, Finance, Banking, Information Systems, or a related discipline.
• Experience: Minimum 2 years’ relevant experience within transaction banking operations, client service, implementation, or corporate banking roles.
• Skills: Working knowledge of transaction banking products such as cash management or digital banking services; excellent communication skills in English (verbal and written); client-focused mindset with strong ownership and attention to detail; proven ability to coordinate multiple concurrent client requests and manage shifting priorities; sound judgement regarding risk awareness and control frameworks.
• Bonus: Additional professional qualifications in banking, project management, or technology; fluency in Chinese (Cantonese/Mandarin); Japanese language capability; prior exposure to e-banking platforms, host-to-host connectivity solutions, payment file formats, or user acceptance testing (UAT).