Associate Director – Clinical Command Center Operations

Job Description

Associate Director – Clinical Command Center (Non-Clinical Administration) | Mount Sinai Health System

The Tone:
This is a full-time role at Mount Sinai Health System, located in New York, New York. The Mount Sinai Health System is a large academic medical system that delivers comprehensive healthcare solutions and education across the New York metro area. This role is crucial for overseeing the daily administrative and business operations of the Clinical Command Center, directly impacting patient capacity management, movement, and transfer services across the system. The Associate Director ensures efficient patient flow and service delivery while adhering to institutional policies and regulatory requirements.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, USA, USA (New York) – New York
• Pay: $79720–$161199 yearly
• Mission: To ensure efficient and optimal administrative and business operations for Mount Sinai Health System’s Clinical Command Center, improving patient flow and service delivery.
• Tech Stack: EPIC, Microsoft Suite

What You’ll Actually Do
• Oversees: Oversees all daily administrative and business operations for the Clinical Command Center logistics, using data and fact-based problem-solving techniques to improve processes and outcomes.
• Ensures: Ensures that all operations within clinical admitting, system throughput, transfer center, and telemedicine run efficiently for optimal patient service delivery.
• Coordinates: Plans and coordinates departmental and system projects, maintains standard operating procedures, and recommends solutions for operational workflows to senior leadership.
• Develops: Develops and maintains effective working relationships with other departments throughout the health system to improve communication and throughput operations.
• Manages: Provides leadership for staff members through ongoing training, performance feedback, goal setting, and problem resolution, while assisting in hiring, onboarding, and performance appraisals.

The Must-Haves
• Background: Bachelor’s Degree in healthcare administration, business (healthcare), public health administration, or a related field. This is a progressive managerial role.
• Experience: 5+ years of progressive managerial experience in a professional healthcare business environment, a large hospital, or a health system.
• Skills: Operational oversight, Process improvement, Project coordination, Regulatory compliance, Staff management, Financial analysis.
• Bonus: Master’s degree (MHA, MBA, MPH or related) highly preferred; Knowledge of EPIC preferred; Intermediate Microsoft Suite proficiency.