Associate, Client Service – Client Service

Job Description

Client Service Associate, Consulting | Guidepoint

The Tone:
This is a full-time role at Guidepoint, requiring three days in the office. Guidepoint is a research enablement platform that connects leading consultancies with subject-matter experts to facilitate informed business decisions. This position is central to delivering a high-quality client experience by understanding specific research needs and providing targeted expert matches. The role operates within a results-oriented environment, valuing strong judgment, responsiveness, and the ability to execute across multiple priorities.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid
• Pay: $55000–$59000 yearly
• Team: Client Service team
• Mission: Connect clients with subject-matter experts by assessing research needs and recruiting Advisors to facilitate informed business decisions.

What You’ll Actually Do
• Recruit: Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Research: Independently conduct targeted research across various public sources to identify relevant subject-matter experts.
• Outreach: Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for client projects.
• Strategy: Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Management: Manage multiple rapidly progressing client requests, balancing competing deadlines while maintaining a high standard of execution.

The Must-Haves
• Background: Bachelor’s degree, with a minimum 3.0 GPA required. This is an entry-level role.
• Experience: Previous relevant internship, volunteer, or extracurricular experience is necessary.
• Skills: Strong time management and organizational skills; ability to comfortably engage senior professionals by phone and build rapport; resourcefulness, intellectual curiosity, and a drive for continuous learning; clear verbal and written communication; strong problem-solving skills and sound judgment.
• Bonus: Motivation to build client-facing careers in consulting, advisory, investment research, account management, customer success, or sales.