Assistant Manager – Restaurant Operations

Job Description

Assistant Manager | Quality Fresca LLC

The Tone:
This is a full-time, in-person Assistant Manager role at Quality Fresca LLC, operating Moe’s Southwest Grill locations. The company fosters a welcoming environment focused on delivering awesome food and exceptional guest experiences. This role is crucial for ensuring the smooth daily operation of the restaurant, maintaining high standards for product quality and safety, and fostering a positive team culture. The Assistant Manager also plays a key part in achieving financial targets and developing shift supervisors and crewmembers.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Team: Reports to the General Manager and oversees Shift Supervisors and Crewmembers.
• Mission: Ensure successful restaurant operations, deliver exceptional guest service, maintain high product quality, and achieve financial targets.
• Tech Stack: Point of Sale system (POS), Microsoft suite

What You’ll Actually Do
• Operational Oversight: Manage daily restaurant operations, ensuring adherence to proper cash handling procedures, accurate Point of Sale (POS) system management, and compliance with all company standards.
• Product & Service Excellence: Ensure shift supervisors and crewmembers consistently deliver high-quality products according to Moe’s recipe manual and speed of service standards, maintaining brand ambassador responsibilities.
• Team Leadership & Development: Recruit, hire, train, and develop shift supervisors and crewmembers, building strong relationships to increase morale, promote teamwork, and ensure professional appearance and conduct.
• Financial & Inventory Management: Control food costs, manage inventory reconciliation, forecast sales for scheduling, place food and produce orders, and assist the General Manager in achieving financial targets.
• Safety & Guest Experience: Maintain all sanitation, safety, and security policies, manage crises effectively to safeguard guests and employees, and execute local store marketing to drive sales and ensure guest satisfaction.

The Must-Haves
• Background: Manager level, must be at least 18 years of age.
• Experience: Capable of performing any duty of any employee, including training or covering staffing needs; must have reliable transportation for bank deposits, deliveries, or errands with an acceptable driving record.
• Skills: Proficient in Microsoft suite; ability to perform basic addition, subtraction, and make correct change.