Assistant Manager

Job Description

Assistant Manager – Conway | 10 Fitness

The Tone:
This is a full-time role at 10 Fitness, located in Conway, AR. 10 Fitness is dedicated to helping individuals live the best lives possible through better health and inclusion in a positive community. This role is crucial for upholding the company’s commitment to member experience, ensuring the club operates smoothly, and leading a team that makes a significant difference in members’ wellness journeys. The Assistant Manager acts as a key leader, embodying the company’s values of honesty, commitment, patience, and resilience.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Conway, AR
• Pay: $17–$20 hourly, plus opportunity to earn monthly incentive bonuses up to $500
• Team: Reports to the General Manager
• Mission: Ensures the delivery of the 10 Fitness member experience and the effective operation of the club.
• Tech Stack: Datatrak, payroll system

What You’ll Actually Do
• Club Management: Oversee daily club operations, including staff communication, policy enforcement, signage accuracy, and supply management, under the direction of the General Manager.
• Staff Development: Provide coaching and guidance to all club employees to enhance their skills, ensure adherence to company policies, and support their professional growth within 10 Fitness.
• Member Experience: Deliver exceptional customer service by greeting members by name, addressing inquiries and issues, and promoting memberships, personal training, and merchandise.
• Financial Performance: Support the General Manager in achieving monthly and yearly financial goals by managing payroll/overtime hours, controlling expenses, and driving sales.
• Safety & Cleanliness: Ensure a safe, friendly, and clean club environment by conducting routine safety checks, maintaining organized work areas, and promptly addressing maintenance needs.

The Must-Haves
• Background: Managerial role requiring a High School Diploma or GED.
• Experience: 6-12 months experience in sales or customer service.
• Skills: Basic computer proficiency, strong customer service, sales promotion, staff coaching and development, and operational management.
• Bonus: Bachelor’s Degree in Business Administration or Exercise Science, Personal Training Certification.