Assistant Manager

Job Description

Assistant Manager | Platinum Coastal Group

The Tone:
This is an on-site role at Platinum Coastal Group Inc. The company is actively seeking an enthusiastic and driven Assistant Manager to become a vital part of its operational team. This position offers an excellent entry point for individuals eager to gain substantial hands-on leadership experience and develop crucial operational skills. The role is designed for career growth in a supportive setting, providing comprehensive training, mentorship, and opportunities for advancement into management positions.

The TL;DR
• Role: Early Career
• Location: In-person, West New York, NJ
• Team: Supports management, assists in supervising team members, ensuring department efficiency.
• Mission: Support daily operations and team supervision to ensure the efficient functioning of the department while fostering a positive work environment.

What You’ll Actually Do
• Operational Support: Provide direct assistance to management in overseeing and executing daily operational tasks, ensuring smooth and consistent business flow.
• Standard Adherence: Consistently uphold and ensure compliance with all established company policies, operational procedures, and service standards across daily activities.
• Customer Engagement: Deliver exceptional customer service experiences, proactively assisting customers, addressing their inquiries, and effectively resolving any issues that may arise.
• Team Development: Participate in the onboarding process for new employees, providing coaching, and contributing to their training to ensure they integrate successfully into the team.
• Process Improvement: Actively monitor the efficiency of workflow processes and provide thoughtful recommendations for improvements to enhance productivity and overall departmental performance.

The Must-Haves
• Background: This is an Entry-Level role primarily focused on developing leadership and operational understanding. A high school diploma or equivalent is required, with some college coursework or a degree highly preferred.
• Experience: No specific prior years of experience are strictly required, as comprehensive training is provided. However, prior experience in a leadership capacity, retail environments, or direct customer service roles is considered a significant advantage.
• Skills: Demonstrated strong communication and interpersonal skills are essential for interacting with both customers and team members. The ability to effectively motivate, guide, and collaborate within a team is critical, alongside excellent organizational skills for managing multiple priorities efficiently. A positive attitude, strong work ethic, eagerness to learn, and adaptability to changing priorities while taking initiative are also key.
• Bonus: Candidates who possess some college coursework or a degree, or who have previous experience in leadership, retail, or customer service, will be at a distinct advantage.