Assistant Director of Operations – Central Billing Operations

Job Description

Assistant Director of Operations, OBGYN | Montefiore Medical Center

The Tone:
This is a full-time role at Montefiore Medical Center, located in Bronx, New York. The medical center provides comprehensive healthcare services, serving its community with dedication. This position is crucial for leading the operations of the Professional Services Central Billing Office within the OBGYN department, ensuring efficient accounts receivable management and streamlined practice operations across multiple sites. The role directly impacts the department’s financial health and operational excellence by optimizing revenue collection and standardizing workflows.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Bronx, New York, USA
• Pay: $104000–$130000 yearly
• Team: Directs Accounts Receivables management teams including operations managers and accounting clerks, and partners with the Director of Finance & Operations and departmental leadership.
• Mission: Owns the operational leadership and direct management of the Professional Services Central Billing Office (CBO) and provides operational oversight for OB/GYN practice sites to optimize revenue cycle and practice efficiency.

What You’ll Actually Do
• CBO Leadership: Direct the operations of the Professional Services Central Billing Office (CBO) with a primary focus on accounts receivable management, driving improved collection rates and total revenue.
• Process Development: Develop and implement new processes to streamline and automate AR follow-up and insurance verification, aiming to reduce days in accounts receivable (DIAR).
• Operational Standardization: Provide comprehensive operational oversight and lead the development and implementation of standardized clinical and administrative workflows across all OB/GYN practice sites.
• Team Management: Directly manage Accounts Receivables management teams, including operations managers and accounting clerks, overseeing their performance, recruitment, and training.
• Strategic Partnership: Serve as a key operational thought partner to the Director of Finance & Operations and departmental leadership, supporting department growth initiatives and managing financial stewardship.

The Must-Haves
• Background: Bachelor’s degree in healthcare administration, Business Administration, Public Health, or a related field.
• Experience: 4-6 years of progressive healthcare operations experience, with at least 3 years in a supervisory or leadership capacity.
• Skills: Accounts Receivable (A/R) management, Central Billing Office (CBO) operations, process improvement, analytical support for open receivables and payer denials, workflow standardization, performance management, and staff leadership.
• Bonus: Master’s degree preferred, 1-3 years experience in an academic medical center or large health system highly preferred, background in OB/GYN, Women’s health, or a related field preferred.