Advanced Front-Line Service Professional – Broker Compensation & Compliance

Job Description

Representative, Broker Compensation | Unum Group

The Tone:
This is a full-time role at Unum Group, located in the USA (Tennessee). Unum provides employee benefits and service solutions that enable client employees to thrive throughout life’s moments. This role is critical as an advanced front-line service professional, accountable for executing complex compensation tasks and managing essential customer relationships. This position directly influences broker relations with the company by serving as the primary point of contact for commissions and regulatory inquiries.

The TL;DR
• Role: Full Time
• Location: Hybrid – USA (Tennessee)
• Pay: $40000–$75600 yearly
• Team: First level of a four-level career path
• Mission: Serve as the point of contact for broker commissions and regulatory and compliance inquiries, directly influencing broker relations with the Company.
• Tech Stack: Microsoft Office Suite

What You’ll Actually Do
• Education: Engage in continuous education to deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business.
• Issue Resolution: Research and resolve complex broker compensation issues, broker licensing, appointing, and contracting requirements, and regulatory and compliance guidelines independently.
• Customer Ownership: Retain ownership of coordinating communication back to the customer or broker until issues are fully resolved, providing highly responsive service for all inquiry types.
• Partner Education: Educate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries and help identify change initiatives to improve workflows and enhance customer service.
• Relationship Management: Play a key role in owning regional or office level relationships with Unum sales teams and serve as a designated resource for select brokers and key internal partners, providing support to the leadership team on high profile customers and escalated issues.

The Must-Haves
• Background: This is an advanced front-line service professional role, commonly the first level of a four-level career path, with a strong understanding of the marketplace, value of brokers, and challenges of plan administrators.
• Experience: Customer service professional experience required, demonstrating proven success in creative problem solving as a strategic/forward thinker and operating as a consultative partner.
• Skills: Strong interpersonal, conflict resolution, and reasoning skills; excellent written and verbal communication skills; critical thinking ability to analyze root causes and attain full resolution; capability to operate and deliver high-quality results under pressure, managing a complex and high workload while adapting to changing business priorities; and displays consistency in accuracy, speed, and quality of work.
• Bonus: Bachelor’s degree preferred.