Account Manager

Job Description

Senior Account Manager | Meltwater

The Tone:
This is a full-time role at Meltwater, located in Sydney, NSW, Australia. Meltwater develops best-in-class technology that empowers 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. This role is critical for building deep customer relationships, delivering obvious impact, and expanding customer accounts across the breadth of products, ultimately building customer advocates. The company fosters an atmosphere that nurtures skills, encourages mentorship, and champions inclusive leadership practices, embodying core values of extreme ownership, continuous development, fun, being number 1, and respect.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, Sydney, NSW, Australia

• Team: Customer Success team
• Mission: Manages, renews, and drives growth for assigned SaaS customer accounts, ensuring long-term value and satisfaction.

What You’ll Actually Do
• Manage: Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Plan: Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Grow: Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Nurture: Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Negotiate: Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

The Must-Haves
• Background: Senior-level professional with core domain knowledge in SaaS account management, customer service, and growth.
• Experience: Minimum 4-7 years tenure in account management, with an established track record in account management, growth, and renewals within the software or SaaS domain.
• Skills: Strong strategic thinking and execution capabilities focused on customer retention and growth; refined communication and collaboration abilities to engage with both the Client Success and Renewals teams; results-oriented mindset with a focus on achieving growth targets and customer satisfaction; excellent written and verbal communication skills in English.
• Bonus: A Bachelor’s degree or higher is preferred; willingness to embrace a hybrid work schedule (3 days in the office).