Account Manager – SaaS Customer Growth

Job Description

Account Manager II | Meltwater

The Tone:
This is a full-time role at Meltwater, located in New York, NY. Meltwater builds a platform that transforms global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions. This role is crucial for managing, renewing, and driving growth for valued SaaS accounts, playing a key part in nurturing existing client relationships and maximizing their potential.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – New York, NY
• Pay: $123000–$165000 yearly
• Team: Works with Client Acquisition, Customer Success, and Renewals teams.
• Mission: Manages, renews, and fosters growth within assigned SaaS accounts, focusing on long-term client relationships and maximizing potential.

What You’ll Actually Do
• Manage: Oversee and grow assigned accounts following their transition from the Client Acquisition team, focusing on sustainable, long-term growth and renewals.
• Plan: Develop customized account strategies aimed at optimizing customer retention and stimulating account growth.
• Expand: Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Retain: Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Nurture: Cultivate strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.

The Must-Haves
• Background: Bachelor’s degree or higher is preferred. Experience serving SaaS customers.
• Experience: Minimum of 3 years in account management, with a track record in account management, growth, and renewals within the software or SaaS domain.
• Skills: Strong strategic thinking and execution capabilities, refined communication and collaboration abilities, results-oriented mindset, excellent written and verbal communication skills in English.
• Bonus: Willingness to embrace a hybrid work schedule (3 days in the office), ability to legally work in the country of hire.