Account Manager
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Job Description
About Company:
TDO Software provides software solutions for endodontic practices.
Job Description:
TDO Software is seeking a dynamic and customer-focused professional to act as the primary liaison between existing clients and the TDO Support team. The ideal candidate will have a strong background in the dental industry, particularly with endodontic practices, and possess the ability to engage effectively with dental office teams. This role involves:
• Nurturing client relationships.
• Identifying new business opportunities.
• Ensuring that products and services meet evolving customer needs.
• Representing the company at industry trade shows, events, and in-office visits to foster new partnerships and drive revenue growth.
Key responsibilities include:
• Pushing current marketing/sales initiatives by identifying sales targets and opportunities to drive revenue through cross-selling services.
• Meeting goals and quotas as defined by the supervisor.
• Segmenting customers and evaluating customer satisfaction.
• Nurturing existing customer needs and building long-term relationships with customer accounts.
• Advocating for client needs to various departments within the organization.
• Reaching out at predetermined periods to check in on customers.
• Identifying common trends across the customer base to improve overall customer satisfaction.
• Working with marketing to help develop future KOLs.
• Acting as an elevated point of contact for existing users.
• Identifying existing/additional services that will elevate customer efficiency and success.
• Driving overall customer satisfaction to improve NPS score.
• Developing SOPs for future Account Managers.
• Managing and reminding SaaS users about their conversion to Professional.
• Attending trade shows and meetings related to the endodontic field to liaise with DSOs and large practices.
• Participating and collaborating at the annual user group meeting.
• Documenting detailed records of customer interactions and customer accounts through an online ticketing system.
• Adhering to all rules and regulations outlined in the Employee Handbook.
• Performing related duties as assigned by the supervisor.
