3rd Year Pharmacy Intern

Job Description

About the Company:

• Lensa: A career site that helps job seekers find jobs in the US. Lensa is not a staffing firm or agency and does not hire directly for the job. Lensa promotes jobs on LinkedIn on behalf of its clients, recruitment ad agencies, and marketing partners.
• CVS Health: Lensa partners with DirectEmployers to promote this job for CVS Health. CVS Health is focused on transforming health care for its customers. It helps people navigate the health care system by improving access, lowering costs, and being a trusted partner for every meaningful moment of health.

Job Description:

Position: 3rd Year Pharmacy Intern

Summary: The 3rd year Pharmacy Intern role at CVS Health is designed to provide pharmacy students with real-world experience, bridging the gap between academic learning and practical application. Under the guidance of a preceptor, the intern will complete a comprehensive training roadmap to understand pharmacy operations, store, district, and regional functions. The role involves assisting the pharmacy team to ensure smooth operations, accurate prescription fulfillment, and exceptional patient care. The intern will learn to apply Standard Operating Procedures (SOPs), best practices, and effective communication while demonstrating empathy and contributing to a safe and inclusive culture.

Responsibilities:

• Complete a comprehensive training roadmap focused on Key Learning Experiences (KLEs) to build aptitude in various areas.
• Following SOPs at each workstation to help Pharmacists and Technicians manage and improve patient health.
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contributing to positive patient experiences showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems.
• Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
• Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business.
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

Immunizations (Where Permissible):

• Completing additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions.
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information; tracking and documenting for each applicable patient.

Required Qualifications:

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.

Essential Functions:

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: ability to concentrate, pivot quickly, and ensure prescription accuracy.
• Customer Service and Team Orientation: Actively help people in a friendly manner, understand patient reactions, and respond appropriately.
• Communication Skills: Use verbal and written communication effectively, practice active listening.
• Mathematical Reasoning: Use math to solve problems related to dispensing medications.
• Problem Resolution: Identify challenging interactions and choose the best course of action.
• Physical Demands: Be mobile for extended periods, lift items, reach overhead, use fingers repetitively, stoop to move items, and have close visual acuity.

Preferred Qualifications:

• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting
• Ability to become immunization certified.
• Ability to work in home store, and across the market in other locations, to meet business needs.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).

Pay Range: $18.50 – $20.25