Internship – Account Analyst – Revenue Fall 2025
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Job Description
About Company
Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the premier transportation companies in the United States. Its subsidiary, Norfolk Southern Railway Company, operates approximately 19,500 route miles across 22 states and the District of Columbia. The company serves every major container port in the eastern U.S. and offers efficient connections to other rail carriers. Norfolk Southern is a significant transporter of various industrial products, including chemicals, agriculture, metals, and construction materials. It also operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.
Norfolk Southern is committed to fostering a culture of innovation, respect, and inclusion, believing in celebrating individuality and leveraging the unique backgrounds and viewpoints of its employees. The company encourages employees to contribute their distinctive skills and capabilities, valuing differing viewpoints, ideas, and experiences. Norfolk Southern provides equal employment opportunities regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity, stating their collective mission as “Together, we power progress.”
Job Description: Internship – Account Analyst – Revenue Fall 2025
This internship position for an Account Analyst is within Norfolk Southern’s Revenue Accounting Operations group, located in Atlanta, GA. The internship is scheduled for the Fall semester for a duration of 12 weeks.
As an Account Analyst Intern, you will play an integral role in the Norfolk Southern business team, primarily responsible for the management of the company’s accounts receivable. Interns serve as one of the main contacts for customers and are expected to manage accounts with combined receivables ranging from $10-$20 million. The role requires strong analytical thinking and problem-solving skills to effectively resolve issues and protect revenue.
Key Responsibilities include, but are not limited to:
• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build and maintain relationships through providing exceptional customer service.
• Identify and implement process improvements related to billing and collections issues, collaborating with other departments for testing and enhancements.
• Utilize analytical tools to identify trends concerning traffic, customers, invoices, and payments.
• Interact with various internal departments (e.g., Transportation and Marketing) and other railroads to research and resolve disputes.
• Provide comprehensive updates to the management team and relevant stakeholders regarding customers’ accounts.
• Actively participate in personal professional development as guided by the management team.
What makes a successful Account Analyst Intern:
• A self-starter committed to learning the intricacies of railroad operations.
• A critical thinker and problem solver.
• Possesses strong communication skills, both verbal and written.
• Demonstrates exceptional customer service skills.
• Ability to effectively manage time, plan, and prioritize work demands.
• Maintains a positive and professional attitude.
Internship Requirements and Compensation:
• Candidates must be available to work full-time during regular business hours.
• Only candidates enrolled part-time in classes that do not interfere with a typical business day schedule will be accepted.
• Applicants should be pursuing a Bachelor’s or Master’s Degree.
• Preferred Degree Paths include Accounting, Economics, Finance, Marketing, and Management, with other majors in similar fields of study also considered.
• Candidates must have in-depth knowledge and experience with Microsoft Office software.
Bi-weekly Compensation based on academic year:
• Freshman Year: $1,646
• Sophomore Year: $1,775
• Junior Year: $1,908
• Senior Year: $1,992
• Masters Year: $2,383
Work Conditions:
• The primary work environment is an office setting.
• The role follows a hybrid model: three days in the office and two days remote.
• Travel required is minimal, estimated at 0-1 days per month.
