Leasing Assistant

Job Description

About Company: Cascade Management, Inc.

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. The company continues to manage the majority of properties from its original portfolio, which has grown substantially over time. Their fundamental values emphasize commitment to properties, owners, and employees.

Cascade Management’s Service Model is foundational to all operations and is expected to be upheld daily. This model outlines the most important behaviors and actions to ensure every stakeholder interaction is positive. All team members are expected to embody the Service Model principles: Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Job Compensation & Benefits:
• Compensation: $20.00/hr Paid Internship
• Schedule: Monday-Friday (8am-5pm)
• Hours: 40
• Location: Portland, OR
• Properties: Park Avenue Apartments
• Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit.
• Salary Range: Salary is typically hired between the minimum and midpoint of the salary range, depending on experience and any rent benefit adjustments.

—

About the Job: Leasing Assistant (Paid Internship)

The Leasing Assistant position is a paid internship sourced from a job board.

Job Summary:
The Leasing Assistant supports the Community Manager in coordinating the business operations of HUD/RD or Tax Credit properties. The primary goal is to provide eligible individuals with unfurnished housing in multi-family dwellings.

Essential Duties:
• Assist the Community Manager with overseeing complex operations to maintain the highest possible occupancy through continuous outreach efforts and advertisements as specified by the Affirmative Fair Housing Marketing Plan.
• Support the Community Manager in obtaining new residents’ signatures on appropriate paperwork before move-in and orienting new residents to the community.
• Complete and submit timely, weekly reports, ensuring neat and legible records.
• Ensure prospective tenants complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
• Implement Cascade Management Inc.’s policies as outlined in the operations manual.
• Ensure compliance with applicable federal and state regulations related to business operations. This includes verifying that Grievances and Appeals Procedure, “Equal Housing Opportunity”, “Justice for ALL”, and labor posters are displayed in the office.
• Show apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility according to CMI policies and procedures, and applicable regulations.
• Complete resident move-in sheets with residents and ensure utilities are transferred.
• Understand rental agreements and residency policies thoroughly and be able to explain them to residents.
• Update availability reports and process applications for approvals (e.g., credit check, rental history). Submit processed applications to the Community Manager for approval and follow up with applicants regarding their status.
• Greet prospects and qualify them by covering all criteria, asking questions, and utilizing completed guest cards.
• Collaborate with the Director of Marketing to ensure marketing activities are achieved.
• Follow up on all property inquiries and questions via the preferred contact method (telephone, email, fax).
• Maintain waiting list files for eligible applicants and separate files for removed/rejected applicants.
• Collect rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. Log and collect late charges, NSF, and other charges. Deliver rent increase notices to residents.
• File and maintain resident records, ensuring an adequate supply of forms and postage is on hand.
• Prepare budget recommendations and submit them to the Community Manager for review as part of the annual budget process.
• Promote harmonious relations among tenants, employees, owners, and the local community.
• Enforce house rules in accordance with company policies and procedures. Maintain a pleasant and helpful manner at all times and be aware of the number of adults and/or children in the complex, along with their names and apartment numbers.
• Make recommendations to management for improvement of company policies, procedures, and practices.
• Travel as required for in-person classes and annual education conferences.
• Regular and reliable attendance during scheduled hours is required.
• Performs other duties as required.

Qualifications and Physical Demands:

Education and/or Experience:
• High school diploma or general education degree (GED) and one year of related experience and/or training; or an equivalent combination of education and experience.

Certifications, Licenses, and Registrations:
• A valid Driver’s License and insurance are required.

Language Skills:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Bilingual proficiency is preferred.

Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Other Qualifications:
• Ability to operate basic office equipment such as telephones, 10 key, scanner/photocopier, and fax machine.
• Microsoft Office Suite proficiency with significant experience in Excel, Word, and Outlook Calendaring.

Physical Demands:
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and to talk or hear.
• The employee is frequently required to sit.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.