Intern

Job Description

About the Company: Stack Sports

Stack Sports is a leading global sports technology company headquartered in Plano, TX, with additional offices in Denver, CO, San Diego, CA, and Atlanta, GA. The company was founded by individuals who are not only successful entrepreneurs but also loving parents, sports enthusiasts, and community volunteers. They understand the challenges sports parents face in juggling various aspects of life.

Mission: Stack Sports was founded with the core mission to transform the youth sports experience. This is achieved by helping parents, coaches, and administrators manage all aspects of their sports organizations. Their goal is to provide easy-to-use league management solutions that allow parents, players, and coaches to have fun and focus on the game itself.

Values:
• Play to Win: Striving for greatness every day, where results count.
• Be a Team Player: Committing to collective success, anchored in transparency, candor, and respect.
• Own the Solution: Being a problem solver and embracing challenges.
• Run in Our Customers’ Shoes: Having empathy for customers and evaluating performance from their perspective.

Job Description: Intern

This role is for an Intern who will be supporting Stack Sports’ rapidly growing Partner base across their suite of solutions, with the ultimate goal of helping sports organizations.

Key Responsibilities and Activities (Highlights of what you would have done):
• Sales Support: Assisting and educating coaches and team managers at sponsored events.
• Account Management: Managing all operational aspects for new customers and marketing partners from acquisition to completion.
• Sales Operations: Processing large quantities of data using Excel and Google Sheets.
• Strategic Development: Identifying and implementing improvements to current operational processes.
• Serving as a first escalation point for Partners.
• Collaborating with various internal teams across Stack Sports Solutions software and escalating inquiries through appropriate channels to find solutions.
• Communicating updates, fixes, and solutions to Partners through multiple channels.
• Brainstorming ideas for new feature releases and new products.
• Collecting and reporting common themes regarding product issues and bugs.

Detailed Responsibilities:
• Acting as the first escalation point for Partners.
• Resolving Partner support inquiries across Stack Sports Solutions software via multiple customer contact channels, including Phone, CRM, Email, and Chat.
• Communicating updates, fixes, and solutions to Partners.
• Maintaining a working knowledge of the Stack Sports Solutions software, Help Guides, Blogs, and Newsletters to effectively direct Partners to relevant information.
• Collaborating with internal team members and escalating inquiries through proper channels to find solutions.
• Using information gathered from Partners to keep account information up-to-date in appropriate CRMs.
• Collecting and reporting common themes related to product issues and bugs.
• Performing other responsibilities as required.

What the Company Provides in Return:
• Competitive compensation.
• Comprehensive, hands-on training.
• Career growth opportunities.
• A modern and collaborative work environment.
• Supportive team members.
• An entrepreneurial environment where you can leave your mark.

Requirements:

What Stack Sports is Looking For:
The ideal Intern should be highly motivated and committed to supporting sports organizations and Stack Sports’ Partner base. The company values and hires for curiosity, integrity, respect, diversity, flexibility, and service. They seek a natural problem solver with a passion for customer service.

Working Hours:
Working hours for this role will vary depending on business needs, with a goal of up to 40 hours a week and potential for overtime. They are looking for someone who can work later into the evenings, but offer flexibility.

Skills & Qualifications:
Stack Sports understands that no candidate is perfectly qualified and values transferable skills, dedication, impact, and the ability to thrive in a fluid and collaborative environment. They encourage applications even if experience is close to what’s sought, emphasizing diversity of background and thought.

Need to Have:
• Education/Experience: A college graduate or current college student with 0-2 years of professional experience in sales, operations, digital marketing, business development, technology, or customer service. While not required, a personal or professional connection to the sport industry should be noted.
• Communication/Teamwork: Ability to collaborate effectively with others and communicate well with team members.
• Organization: Strong attention to detail and the ability to organize hundreds of events, customers, and clients.
• Computer Skills: Advanced computer skills with a very high level of proficiency in Microsoft Excel. Experience with Salesforce, G-Suite, ARN, SQL, and/or Google Analytics are considered pluses.
• Mindset: A lifelong learner interested in acquiring new knowledge and embracing new opportunities.
• Data Savvy: The ability to track, measure, and use data to analyze and grow the business.
• Availability: Looking for someone who can work later in the day into evenings, but with flexibility.

Great to Have (Bonus Skills):
• Experience and/or understanding of organized Sports League Management.
• Experience supporting and/or troubleshooting software.
• Experience with Slack, Salesforce, and Google Suite.

Visa Sponsorship: Stack Sports will not sponsor a Visa for this role.