Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Job Description

About Harmony United Psychiatric Care

Harmony United Psychiatric Care is part of Harmony United Healthcare LLC. They are a network of outpatient mental health clinics providing comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits. Services include Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. The team includes psychiatrists, clinical psychologists/neuropsychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists, serving adults, adolescents, and children aged five and above.

Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Program Overview:

This is a voluntary, unpaid internship program designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. The program offers hands-on exposure to medical office operations, particularly within behavioral and mental health settings.

Program Details:

• Duration: 3 to 6 months (600 hours total)
• Schedule: Flexible, minimum 20 hours/week with 10 hours/day (Full office day)
• Location: Orlando
• Compensation: Unpaid

Eligibility Criteria:

• Individuals aged 18 or above
• High School graduate
• No prior healthcare or office experience required
• Able to commit to a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development

Program Schedule:

• Week 1: Orientation and HIPAA/confidentiality training
• Week 2 to 4: Front desk observation and shadowing
• After week 4: Supervised hands-on practice in Psychiatric Out-Patient office tasks

Key Responsibilities And Training Offered (Under Supervision):

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying, and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• Other responsibilities pertinent to the operation of the clinic

Supervision and Support:

• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work

Advantages Upon Successful Completion:

• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes

Eligibility to complete the Program:

• To be eligible for completion of program and receiving Certificate of Completion, participants must successfully complete a minimum of 600 hours of internship with us.

Drug-free policy:

• Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy to ensure the safety and security of our employees and visitors. They prohibit the use of illegal drugs and the unauthorized use of controlled substances on company premises or during work hours. To ensure compliance, they conduct pre-joining drug screening and random drug testing. Violations of this policy will lead to disciplinary action, including termination of internship.