Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Job Description

About the Company

Harmony United Psychiatric Care is part of Harmony United Healthcare LLC, a network of outpatient mental health clinics. They provide comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits via a secure online telehealth platform. Their services include:

• Psychiatric/Psychological Evaluations
• Medication Management
• Psychotherapy & Counseling
• Neuropsychological Testing Services

Their team includes psychiatrists, clinical psychologists/neuropsychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists. They treat adults, adolescents, and children aged five and above.

Job Description

Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

This is a voluntary, unpaid internship program designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. The program offers foundational exposure to medical office operations, particularly within behavioral and mental health settings.

Program Duration: 3 to 6 months (600 hours total)

Schedule: Flexible, minimum 20 hrs/week with 10 hrs/day (Full office day)

Location: Orlando

Program Overview:

Participants will gain practical skills, industry knowledge, and mentorship, enhancing their resumes and employability in the healthcare field. Upon successful completion, participants will receive a Certificate of Completion stating the hours served and skills learned.

Key Responsibilities and Training Offered:

Under supervision, participants will learn and perform:

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• Other responsibilities pertinent to the operation of the clinic.

Program Schedule:

• Week 1: Orientation and HIPAA/confidentiality training
• Week 2 to 4: Front desk observation and shadowing
• After week 4: Supervised hands-on practice in Psychiatric Out-Patient office tasks

Supervision and Support:

• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work

Advantages Upon Successful Completion:

• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes

Eligibility to Complete the Program:

To be eligible for completion of program and receiving Certificate of Completion, participants must successfully complete a minimum of 600 hours of internship.

Eligibility Criteria:

• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit to a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development

Drug-Free Policy:

Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy. Pre-joining and random drug testing will be conducted. Violations will lead to disciplinary action, including termination of internship.