Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Job Description

About the Company

Harmony United Psychiatric Care, part of Harmony United Healthcare LLC, is a network of outpatient mental health clinics in Florida. They provide comprehensive, full-service outpatient mental health services through in-person and virtual visits via a secure online telehealth platform. Their services include Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. They care for adults, adolescents, and children aged five and above.

Job Description

Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

This is a voluntary, unpaid internship program designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. The program provides foundational exposure to medical office operations, particularly within behavioral and mental health settings.

Program Details:

• Duration: 3 to 6 months (600 hours total)
• Schedule: Flexible, minimum 20 hrs/week with 10 hrs/day (Full office day)
• Location: Fort Myers

Program Overview:

Participants will gain practical skills, industry knowledge, and mentorship, enhancing their resumes and employability in the healthcare field. Upon successful completion, participants will receive a Certificate of Completion stating the hours served and skills learned.

Eligibility Criteria:

• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit a consistent schedule
• Must pass a basic screening (e.g. background check)
• Motivated to gain healthcare experience for career development

Program Schedule:

• Week 1 – Orientation and HIPAA/confidentiality training
• Week 2 to 4 – Front desk observation and shadowing
• After week 4 – Supervised hands-on practice in Psychiatric Out-Patient office tasks

Key Responsibilities And Training Offered:

Under supervision, participants will learn and perform:

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying, and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• Other responsibilities pertinent to the operation of the clinic

Supervision and Support:

• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work

Advantages:

Upon successful completion, participants will receive:

• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes

Eligibility to Complete the Program:

To be eligible for completion of program and receiving Certificate of Completion, participants must successfully complete a minimum of 600 hours of internship.

Drug-free Policy:

Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy. They conduct pre-joining drug screening and random drug testing. Violations of this policy will lead to disciplinary action, including termination of internship.