Desktop Support Intern
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Job Description
About the Company:
Generac Power Systems is a leading energy technology company dedicated to powering a smarter world. With over 60 years of history, Generac has evolved from creating the home standby generator market to becoming an energy technology solutions company, continually pushing new boundaries in energy innovation.
Job Description:
The Desktop Support Intern is responsible for providing hands-on support for deploying and maintaining laptops, desktops, and peripherals at Generac’s headquarters in Waukesha, Wisconsin. This role involves configuring and installing applications, providing support to end users, and ensuring compliance with Corporate IT policies and security parameters. The intern will provide superior customer service to internal customers.
Key Responsibilities:
• Provide verbal/over the phone and remote support by installing, diagnosing, repairing, maintaining and upgrading laptops, software, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment, escalate unresolved requests to Tier 2/3 personnel.
• Create knowledge base documentation on new issues dissolved as well as troubleshooting steps attempted prior to closing or escalating requests.
• Maintain asset inventory of software and hardware through the asset management tool set.
• Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
• Ensure all configurations and specifications comply with IT policies and security parameters.
Additional Information:
• This is an onsite position at Generac’s headquarters in Waukesha, Wisconsin.
• Part-time hours during the school year and full-time hours during summer break.
