Network Support Intern
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Job Description
About Cisco Meraki
Cisco Meraki is a leader in cloud-managed IT, connecting people to their missions by simplifying the digital workplace. Their success is driven by a diverse and inclusive community of innovative and passionate employees. The company fosters an environment that encourages employees to push boundaries, take risks, and support customers. Their core values – “care deeply,” “everybody in,” “simplify everything,” and “be brave” – guide their actions and have contributed to their leadership position and commitment to an inclusive future.
Job Description: Network Support Intern (Summer 2025)
This is a paid, 12-week summer internship (Summer 2025) offering a fast-paced learning experience within a real-world work environment. Interns will work full-time alongside the support team, making significant contributions.
Responsibilities:
• Research and resolve technical issues reported by Meraki customers and partners.
• Assist with lab testing of Meraki products (wireless access points, security appliances, switches, and Systems Manager applications).
• Identify, reproduce, and document software bugs.
• Complete a network-related project and present findings to peers and leaders. Interns are encouraged to propose their own project ideas.
• Work closely with a mentor who will provide guidance, feedback, and introductions to the team.
Qualifications:
• Expected graduation in Spring 2026 with a BSc (or equivalent) in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related field. Masters students are not eligible.
• Strong understanding of networking principles, including the ability to explain the functions and differences among the link, network, transport, and application layers of the OSI model.
• Excellent customer service skills, demonstrating empathy, problem-solving abilities, and clear communication.
• Resourceful, imaginative, creative, and detail-oriented.
• Strong interpersonal and communication skills.
• Technical skills: Networking, Troubleshooting, CCNA, CCNP, DHCP, TCP, UDP, VLANs, ACL, ARP, STP (spanning tree protocol), OSI Model, Packet Tracer, Wireshark, Routing & Switching, Cisco Networking Academy, CCENT are beneficial.
The internship provides valuable experience in networking, problem-solving, and customer support, contributing to a deeper understanding of the field.
