Senior Staff Frontend Engineer, Admin Experience – Frontend Architecture

Job Description

Senior Staff Software Engineer | Zendesk

The Tone:
This is a full-time role at Zendesk, located in Karnataka or Maharashtra, India. Zendesk is transforming the way businesses build meaningful customer relationships. Their products help organizations deliver exceptional customer and employee experiences at scale, and the Admin Experience is central to how customers configure, manage, and get value from the platform. This role is a high-impact technical leadership position focused on bringing Zendesk’s Admin Experience vision to life for an AI-first future.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Karnataka or Maharashtra, India

• Mission: Strengthen and operationalize the Admin Experience vision by translating high-level concepts into technically sound, scalable, and actionable frontend strategies.
• Tech Stack: Javascript, TypeScript, React, modern web standards, GraphQL, API integration, Jenkins, GitHub Actions, Spinnaker, PlayWright

What You’ll Actually Do
• Strategize: Translate the Admin Experience vision into a clear end-to-end strategy focused on the frontend, architecture, roadmap, and execution plan.
• Lead: Lead major initiatives across teams and product areas while remaining hands-on with writing code.
• Collaborate: Partner with Product and Design to deliver intuitive, scalable, and cohesive experiences for Zendesk admins.
• Standardize: Establish reusable frontend patterns, components, and platform capabilities that improve consistency and accelerate delivery.
• Optimize: Advance performance, accessibility, reliability, testing, observability, and developer experience for frontend systems.

The Must-Haves
• Background: 15+ years of software engineering experience, with deep expertise in frontend product development, combining product thinking, system design, and strong cross-functional leadership.
• Experience: Proven success delivering complex, enterprise-scale UI initiatives and leading cross-functional initiatives from discovery through to delivery. Experience collaborating with globally distributed teams is also required.
• Skills: Strong proficiency in Javascript or TypeScript, React, modern web standards, GraphQL, API integration, and frontend architecture. Deep knowledge of frontend best practices, including accessibility, performance, testing, and reliability, along with the ability to translate ambiguous product goals into pragmatic execution plans and influence without direct authority.
• Bonus: Experience leading major transformations or redesigns of existing user experiences, particularly to make them AI-first. Experience building enterprise SaaS products, configuration tools, or complex operational experiences. Familiarity with AI interaction patterns, including agents, recommendations, automation, conversational interfaces, and human-in-the-loop workflows.