Retail Product Enablement Officer

Job Description

Retail Product Enablement Officer | Zions Bank

The Tone:
This is a full-time role at Zions Bank, located in Midvale, UT. Zions Bancorporation is a leading financial services company operating successful local banks across high-growth western markets, recognized for its strong banking team and dedication to customer satisfaction. This position is crucial for the successful implementation and ongoing enablement of strategic retail initiatives across the organization. The role offers a visible opportunity to directly impact how retail strategies are executed and connect them with frontline teams.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person Midvale, UT

• Team: Enterprise Retail Banking team
• Mission: Lead implementation planning and develop communications, training, tools, and resources to connect retail strategy with frontline execution for strategic retail initiatives.
• Tech Stack: Excel, Word, PowerPoint, Access, HTML

What You’ll Actually Do
• Lead: Lead implementation and enablement strategies for retail banking products, enhancements, campaigns, programs, and other strategic initiatives across affiliate banks.
• Monitor: Monitor project milestones and deliverables, identify risks and dependencies, and coordinate with stakeholders to keep initiatives on track.
• Collaborate: Collaborate extensively with internal partners to implement solutions, remove barriers, and ensure seamless execution.
• Develop: Develop communications, training, tools, and resources that support consistent execution of retail initiatives across frontline teams.
• Oversee: Oversee the governance of internal retail resources and content, including campaign materials, banker guides, and the Retail SharePoint site, to ensure information remains accurate, current, consistent, and accessible.

The Must-Haves
• Background: Requires a Bachelor’s Degree. Core domain knowledge in business development, retail and/or business banking, sales, marketing, curriculum development and design, or training methodology.
• Experience: 2-4+ years in business development, retail/business banking, sales, marketing, curriculum development and design, or training methodology and techniques.
• Skills: Working knowledge of curriculum development and design, adult education, training process and principles, oral and written communications, ability to analyze training effectiveness, people skills, problem resolution, project management, sound judgment, organizational skills, and PC software proficiency (Excel, Word, PowerPoint, Access, HTML).