Customer Success Manager – Analytics & NDR

Job Description

Commercial Customer Success Manager – NY | Sigma Computing

The Tone:
This is a full-time role at Sigma Computing, located in New York City. Sigma is an AI Apps and agentic analytics platform built on the cloud data warehouse, empowering business and technical teams to explore live data, build intelligent applications, and automate critical workflows. This role is essential for ensuring customers maximize the value derived from the platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person New York City
• Pay: $110000–$135000 yearly
• Mission: This person ensures customers maximize platform value and drives Net Dollar Retention through strategic account management and growth initiatives.
• Tech Stack: SQL, data visualization tools, cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery), ETL

What You’ll Actually Do
• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within high-value customer accounts.
• Analytics Guidance: Guide customers in optimizing their use of Sigma Computing’s platform, helping them understand their data and gain actionable insights using analytics and business intelligence expertise.
• NDR Maximization: Develop and implement strategies aimed at maximizing Net Dollar Retention (NDR), including identifying upselling and cross-selling opportunities, and reducing churn through proactive engagement.
• Customer Advocacy: Serve as the bridge between customers and the product team, advocating for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Customer Success Planning: Collaborate with customers to develop and execute success plans that align Sigma Computing’s capabilities with their business goals and objectives.

The Must-Haves
• Background: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• Experience: 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry; demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Skills: Strong analytical skills with a proven ability to solve complex problems using data, excellent communication and interpersonal skills, ETL experience, experience implementing production business intelligence solutions.
• Bonus: Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery); startup experience.