Senior Manager, Content & Operations, Global Customer Advocacy

Job Description

Senior Manager, Content & Operations, Global Customer Advocacy | Confidential Employer

The Tone:
This is a full-time, Remote (Americas) role at Zscaler, a company that accelerates digital transformation by protecting customers from cyberattacks and data loss using its Zero Trust Exchange platform. Zscaler is building an AI-native enterprise where human potential is amplified by machine intelligence. This role is crucial for driving the scale and impact of Global Customer Advocacy through AI-powered innovation, strategic content development, and third-party customer validation.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote
• Pay: $150500–$215000 yearly
• Team: Reports to the Senior Director, Global Customer Advocacy
• Mission: This person accelerates operational efficiency, influences buyer decisions, and maximizes the business impact of customer storytelling.
• Tech Stack: Upland RO, AI tools

What You’ll Actually Do
• AI Innovation: Lead the adoption and optimization of AI-driven solutions for customer advocacy, embedding customer proof points into cross-functional workflows.
• Operational Efficiency: Execute global enablement initiatives and establish an AI impact measurement framework to track productivity gains and business outcomes.
• Content Development: Develop strategic customer content aligned with core solution priorities, partnering with cross-functional marketing teams to fuel integrated campaigns.
• Third-Party Validation: Strengthen Zscaler’s market credibility by leading the Gartner Peer Insights strategy and establishing an always-on review recruitment program.
• Analyst Engagement: Support strategic analyst engagement by fulfilling customer reference requests and facilitating customer participation in key industry events.

The Must-Haves
• Background: Manager-level professional with 7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines within a B2B technology environment.
• Experience: Proven history of integrating new technologies to enhance daily workflows and augment problem-solving, along with strong strategic content development experience.
• Skills: Proven cross-functional program management skills, strong analytical and operational expertise, data-driven decision making, and a high-trust collaborative approach.
• Bonus: Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency, hands-on experience with Upland RO, and a background managing Gartner Peer Insights programs.