Technical Program Manager – Fraud Technology

Job Description

Technical Program Manager, Fraud Technology | Citigroup Inc.

The Tone:
This is a full-time role at Citigroup Inc., located in Irving, Texas, USA. Citigroup is a leading global financial institution, and this position is crucial for coordinating technology delivery for strategic Fraud Technology initiatives. You will support the successful execution of critical programs, ensure alignment with established technology standards, and safeguard against financial fraud. Your work directly contributes to enhancing the security and resilience of the bank’s operations and its customers.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Irving, Texas, USA
• Pay: $96400–$144600 yearly
• Team: Technology Project Management within the Technology Job Family Group
• Mission: This person coordinates technology delivery and execution for strategic Fraud Technology initiatives, ensuring successful program outcomes and adherence to standards.
• Tech Stack: microservices, REST/SOAP APIs, event-driven platforms, cloud technologies, distributed systems, Generative AI (GenAI), Copilot, Jira, Confluence, Jira Align, MS Project, ServiceNow.

What You’ll Actually Do
• End-to-End Program Delivery: Support technology planning, execution, and delivery governance activities across Citi’s Fraud Technology portfolio.
• Dependency & Architecture Management: Facilitate discussions regarding delivery impacts and coordinate architecture alignment and system integration across engineering teams.
• AI-Augmented Program Management: Champion and leverage Generative AI and automation tools to improve program management efficiency and consistency.
• Stakeholder Communication: Partner with engineering and business stakeholders to communicate delivery progress, key milestones, risks, and dependencies effectively.
• Risk, Governance & Control: Track and report program risks, issues, and dependencies while ensuring adherence to Citi’s SDLC, data governance, and regulatory obligations.

The Must-Haves
• Background: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related field, or equivalent experience. Background in Technical Program Management, Project Management, Technology Delivery, or a related discipline, with a preference for experience in financial services, payments, fraud prevention, or risk technology.
• Experience: 5-8 years of experience. Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments. Proven ability to coordinate cross-functional technology initiatives and manage dependencies across multiple teams and stakeholders.
• Skills: Technical familiarity with modern architecture patterns (microservices, REST/SOAP APIs, cloud technologies, event-driven architectures, distributed systems), strong organizational skills, analytical capabilities, excellent verbal and written communication, problem-solving, and stakeholder collaboration.
• Bonus: PMP and/or PMI-ACP certification. Additional certifications such as CSM, SAFe, Cloud Practitioner, or PMI-CPMAI. Experience utilizing Jira, Confluence, Jira Align, MS Project, ServiceNow, or similar enterprise platforms. Experience leveraging GenAI tools like Copilot and enterprise AI solutions.