Associate Operations Processor

Job Description

Associate Operations Processor, Lockbox | Wells Fargo

The Tone:
This is a full-time role at Wells Fargo, located in Taguig City, Philippines. Wells Fargo is a leading financial services company committed to operational excellence and customer success. This role is crucial for supporting the core operational infrastructure by processing critical financial documents with high speed and accuracy, directly contributing to the company’s overall performance and efficiency. Your work will directly ensure the smooth operation of essential banking processes.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Five/Neo Building, 31st Street, BGC, Taguig City

• Team: Team of Operations Processors
• Mission: Fulfill work type requirements by performing low to mid complex keying activity on images of checks, invoices, and paystubs, ensuring high speed and accuracy while meeting defined service level agreements.
• Tech Stack: RIDS application

What You’ll Actually Do
• Process Operations: Perform a variety of operational tasks for low to moderately complex processes or functions as required by the business.
• End-to-End Accountability: Take full accountability for the entire work process, from the initial receipt of work to its final resolution and closure.
• Data Entry and Verification: Enter transactions into the RIDS application, accurately keying and validating payee information, balancing report totals, and MICR information according to specific guidelines.
• Issue Resolution: Resolve complex customer and client requests by coordinating information among various operational areas and utilizing multiple online systems and records.
• Document Management: Prepare, edit, distribute, and/or correct specialized and/or complex documents as part of daily operational tasks.

The Must-Haves
• Background: Open to fresh graduates with a Bachelor’s degree, preferably in Business, Finance, Economics, or related fields.
• Experience: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education. Experience in banking, financial services, customer service, or operations is an advantage.
• Skills: Proficiency in alphanumeric data entry with a typing accuracy of at least 98%; strong analytical, problem-solving, and attention-to-detail skills; excellent verbal and written communication skills.
• Bonus: Ability to consistently meet service level agreements and performance targets; strong analytical capabilities to support operational excellence and process efficiency.