Customer Service Representative

Job Description

Customer Service Representative | U-Haul

The Tone:
This is an early career role at U-Haul, located in a retail store setting. U-Haul provides essential moving and storage solutions, helping customers embark on their journeys. This role is crucial for delivering exceptional service, acting as the face of the company while ensuring customers receive the support and well-maintained equipment they need. You will work as part of a supportive team, contributing to a positive customer experience.

The TL;DR
• Role: Early Career
• Location: In-person at a U-Haul center
• Team: Part of a supportive team
• Mission: Ensuring that customers get all the help they need on their journeys
• Tech Stack: Smartphone-based U-Scan technology

What You’ll Actually Do
• Customer Assistance: Assist customers inside and outside a U-Haul center with various U-Haul products and services.
• Rental Management: Utilize smartphone-based U-Scan technology to effectively dispatch and return equipment and manage inventory.
• Equipment Maintenance: Inspect, clean, and maintain equipment on the lot, which includes checking fluid levels and moving or hooking up U-Haul trucks and trailers.
• Customer Education & Transactions: Answer customer questions, educate them regarding available products and services, prepare rental invoices, and accept returned equipment.
• Specialized Operations: Install hitches and trailer wiring, fill propane (with U-Haul certification), and drive a forklift (with U-Haul certification).

The Must-Haves
• Background: Early-Level. High school diploma or equivalent.
• Experience: Valid driver’s license and ability to maintain a good driving record.
• Skills: Customer service, equipment handling, basic maintenance, and operating digital rental management tools.