Director, Operations – Agent Commission Operations

Job Description

Director, Commissions Operations – Life & Annuity | Transamerica

The Tone:
This is a full-time hybrid role at Transamerica, located in Cedar Rapids, Denver, or Philadelphia. Transamerica is a financial services company offering insurance, retirement, and investment solutions to help people achieve financial freedom and plan for their best life possible. This role is crucial for leading the agent commission system for life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. The Director will drive operational excellence and customer-centric initiatives, collaborating with senior leadership to implement organizational strategies and foster continuous improvement.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Cedar Rapids, Denver, Philadelphia
• Pay: $113000–$130000 yearly
• Team: Leading multifunctional operations teams including service providers
• Mission: Lead the agent commission system for life and/or annuity products, ensuring the highest standards of service delivery to customers and agents.
• Tech Stack: MS Office tools (Outlook, Excel, Power Point, Word)

What You’ll Actually Do
• Lead the agent commission system for life and/or annuity products, ensuring the highest standards of service delivery to customers and agents.
• Develop and execute the operational strategy for the organization, driving innovation and enhancing overall service quality.
• Oversee day-to-day operations to ensure smooth functioning, timely delivery of services, and a high level of customer satisfaction.
• Lead, mentor, and develop high-performing operational teams and senior managers, fostering a culture of excellence, accountability, and continuous improvement.
• Manage operational budgets and resources, ensuring optimal allocation of funds while identifying and implementing opportunities for improvement throughout Operations.

The Must-Haves
• Background: Bachelor’s degree in a business field or equivalent experience, with an understanding of operations in the insurance/financial services industry.
• Experience: 10 years of experience working in an operations environment, with five years of management experience.
• Skills: Strong leadership, problem-solving, analytical, decision-making, and communication skills to interact effectively with staff and all levels of management.
• Bonus: In-depth knowledge of insurance practices and principles; project management experience; experience managing in-office and virtual teams.